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CX Platform Deployment Engineer (VoIP & AI Focus)

Job Posted: 23 days ago

Salary: £ 36,000 - 36,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester

Expire in: 5 days

Job Description

CX Platform Deployment Engineer (VoIP & AI Focus)

Location & Salary

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    Location: North West UK (Flexible / Remote)

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    Salary: £36,000 + Structured Progression

The Opportunity: Fast-Track Your Career into Enterprise CCaaS

Are you an ambitious Telecom Engineer or VoIP Specialist looking for a high-impact career pivot into Customer Experience (CX) Platforms?

We are seeking a driven engineer based in the North West of the UK to join our market-leading CCaaS (Contact Centre as a Service) business. This role goes far beyond traditional telephony—you will deploy unified enterprise ecosystems blending cloud voice, CRM integrations, and next-generation AI software.

Key Career Progression: One-to-one mentorship from a Senior Deployment Engineer who started in this exact role 2 years ago and has already achieved two promotions alongside significant salary increases. Full, certified training provided.

Key Responsibilities & Tech Focus

As a CX Platform Deployment Engineer, you will deploy scalable cloud solutions across four core areas:

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    VoIP Core & Migrations: Apply your background in IP telephony (SIP, RTP) and systems (e.g., Gamma, 3CX, 8x8, Mitel) to execute smooth voice carrier integrations and cloud migrations.

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    CCaaS Platforms: Full training provided to deploy major cloud contact centre solutions, including RingCentral, Zoom Contact Centre, and GoTo CX.

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    AI & Automation: Hands-on configuration of market-leading AI capabilities (intent recognition, self-service automation, agent assist).

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    Enterprise Delivery: Design and implement intelligent IVR routing, omnichannel workflows, and ensure robust QoS.

Candidate Profile

We are looking for a customer-focused Telecom Engineer based in the North West with a genuine passion for cloud technology and AI-driven innovations.

Technical Requirements

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    Proven VoIP Expertise: Strong foundation in IP Telephony protocols (SIP, RTP) and cloud voice networking principles.

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    Client-Facing Experience: Background in B2B technical delivery or deployment environments.

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    Relevant Systems: Hands-on familiarity with Gamma, 3CX, 8x8, Mitel, Cisco, or Avaya is highly desirable.

Mindset & Location

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    Location: Based in or within easy reach of the North West of England.

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    Passion for Cloud & AI: Authentic interest in cloud infrastructure and AI/automation transforming customer communications.

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    Growth Mindset: Proactive drive to complete fully funded certifications and rapidly scale your career.

Package & Benefits

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    Starting Salary: £36,000 per annum.

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    Clear Career Path: Guaranteed salary increases and promotion milestones upon completing training and key projects.

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    Fully Funded Training: Vendor certifications across leading CCaaS and AI platforms.

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    Flexible Working: Hybrid/remote options tailored for North West candidates.

Ready to Apply?

If you are a North West-based VoIP engineer with a real passion for the future of Cloud and AI technology, apply today to fast-track your career in enterprise CCaaS

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring CX Platform Deployment Engineer (VoIP & AI Focus) job near me in Manchester, Greater Manchester! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!