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CX Project Training and Business Readiness Lead
Job Posted: 2 hours ago
Salary: £ 400 - 450 / Day
Job Type: Contract
Location: Luton, Bedfordshire
Expire in: a month
Job Description
Connect2Luton are excited to recruit a CX Project Training and Business Readiness Lead on behalf of Luton Borough Council.
Main purpose of position:
The Training and Business Readiness Lead will plan, manage and help deliver the training and work with business to prepare for the changes that will result from new systems and prepare and coordinate for early life support.
Responsibilities:
Training
Determine training requirements.
Develop the training strategy
Develop training plan and book venues and trainees
Work together with the project team to develop user guides, self-help videos and workshop training material
Along with the project team, deliver trainingBusiness Readiness/Change:
Develop business readiness approach/methodology
Engage with services impacted to be an advocate of and win buy in for change brought about by the Housing Replacement Systems projects
Identify Business Change Managers (BCMs) in each team
Coach and familiarise colleagues with the business readiness methodology
Lead / support business readiness workshops / meetings
Prepare / tailor documents such as business readiness checklists, transition plans, acceptance criteria, go-live support plans.
Develop go-live readiness and transition implementation plansEarly Life Support
Determine go-live, early life support and embedding support requirements
Work with BAU support to determine criteria for handing over support from project to BAU and embedding support
Develop go-live and early life support plans
Set up go-live and early life support arrangements
Co-ordinate and report on go-live and early life support
Coordinate transition from project to BAU support and embedding supportAbout Us
Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.
Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.
We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.
Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidatesBefore You Apply
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