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Damp, Mould & Disrepair Officer
Job Posted: 2 days ago
Salary: £ 34,026 - 34,026 / Annum
Job Type: Permanent
Location: Scunthorpe
Expire in: a month
Job Description
Job Title: Damp, Mould and Disrepair Officer
Team: Maintenance
Service: Property Services
Responsible to: Damp, Mould & Disrepair Manager
Job Summary
To manage and administrate damp, mould and disrepair claims and ensure all legal, regulatory, and service obligations are met. The Damp, Mould and Disrepair Officer will be responsible for investigating and resolving disrepair cases, liaising with tenants, legal representatives, surveyors, and contractors, while protecting the interests of the Housing Association. You will ensure cases are logged and tracked accurately, communications with residents are timely and professional, and that the team operates efficiently to deliver high standards of service in line with regulatory requirements and internal policies.
We offer all our employees a great package of benefits too, including:
Competitive salary £34,026 which is bench marked against other employers
Enrolment onour Aviva pension scheme (9.5% employer contribution)
30 days holiday (plus extra days off for Bank Holidays/Birthdays)
Health care scheme
Flexible/agile working, plus the option to work from home on occasion if your role allows
Enhanced maternity/paternity pay
Continual professional development including management development.
A dedicated health and wellbeing programme (access to a variety of support and free benefits)
Time out of work to carry out volunteer opportunities
Main Responsibilities
Act as a point of contact for damp, mould and disrepair queries, both from residents and internal stakeholders.
Manage a caseload of disrepair claims in accordance with Ongo’s disrepair procedure.
Planning, coordinating, and overseeing the day-to-day progress of these works, ensuring that they meet agreed timelines and budgets.
Support the scheduling of inspections, contractor appointments and follow-up visits, ensuring resident communication is clear and consistent.
Work closely with the Works Planners to ensure that meeting deadlines for the completion of work is met in line with timescales set out.
Monitor key performance indicators (KPIs) and flag cases approaching or exceeding deadlines.
Work closely with internal and external solicitors, legal teams, and insurers to defend or settle claims appropriately.
Engage with residents to keep them informed and involved throughout the claim process, ensuring excellent customer service.
Produce regular updates, case trackers, and reports for internal meetings and compliance monitoring.
Instruct and oversee work required to resolve disrepair issues, ensuring timely completion and compliance with health and safety standards.
Provide administrative support and assistance to the wider Maintenance Service.
Maintain accurate case records, track case progress, and provide regular reports to management on case status, risks, and outcomes.
Provide/present witness statements to court as required for escalated cases.
Escalate any issues in relation to disrepair cases to the Manager or relevant department.
The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures.
Skills, Competence, Experience Required
Experience in an administrative role, ideally within housing, property, or customer services.
Excellent written and verbal communication skills, with a strong customer service ethos.
Strong IT skills, including Microsoft Office and case management/repairs systems.
To be able to demonstrate a high standard of computer literacy and have the ability to use all Microsoft Office packages.
Ability to deal with members of the pubic sensitively, confidentially and in a polite and respectful manner and have a customer approach to work.
Ability to interpret legal documents and liaise with solicitors.
Knowledge of damp and mould issues, housing disrepair legislation, or the Housing Health and Safety Rating System (HHSRS).
Strong communication and negotiation skills.
Ability to work under pressure and manage competing priorities.
Ability to build positive relationships with planners, residents, and contractors.
Familiarity with social housing regulatory standards or experience of working within social housing.
IT literacy, including experience using job management systems and reporting tools.
Previous experience of working to timescales.
Working as part of a team, as well as on an individual basis
Ability to work flexibly, including evening/weekend working
Full driving licence.
Lone Working
The post holder will be required to work alone across the Ongo stock. The post holder will be issued with a lone working device.
CLOSING DATE FOR APPLICATIONS WEDNESDAY 30 JULY 2025
INTERVIEWS THE FOLLOWING WEEK
We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assistBefore You Apply
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