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Decant Officer
Job Posted: 4 days ago
Salary: £ 22.03 - 22.03 / Hour
Job Type: Contract
Location: Haringey, Greater London
Expire in: 24 days
Job Description
One of my local government clients are currently recruiting an experienced Decant Officer on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm.
Hybrid working role were, however, you will be required to attend the office 2/3 times a week.
Overview:
* To work within Tenancy Management Team working closely with the Property Services Department and Lettings Team to oversee the housing of people needing to be decanted on both a temporary and permanent basis.
* To be responsible for the satisfactory beginning and ending of tenancies and ensuring moving and signing up processes are delivered successfully. To be the main point of contact for residents and provide a resident focused service.
* To deliver an excellent customer service in this role you will be expected to take ownership and responsibility for the issues under your control and prioritise workloads or resources to deliver quick solutions to our customers. You will work collaboratively across teams, departments, and external stakeholders to deliver the highest standards of service to our residents
Responsibilities:
* Taking ownership of the decant process, by taking a proactive approach to identifying appropriate properties for residents requiring a decant, liaising with the resident to arrange the logistics of this including viewings, signing of a licence and removal of their possessions.
* Continuous and clear communication with customers throughout the decant process, including monthly check-ins with residents on long-term decants and those awaiting a decant.
* Conduct regularly (weekly) catch-ups with the Disrepair, Voids and Repairs team to ensure progress on works to residents’ homes is kept in check and updated on the Decant spreadsheet.
* Liaising with contractors and instructing decant-specific works, such as deep cleans, arranging movers and potential purchase of items for a decant property.
* Arranging and facilitating viewings at the earliest possible opportunity.
If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel LtdBefore You Apply
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