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Delivery Driver Trainer
Job Posted: a day ago
Salary: £ 28,000 - 28,000 / Annum
Job Type: Permanent
Location: Lichfield
Expire in: a month
Job Description
About the Role
We are working with a national home delivery and logistics business to recruit a Home Delivery Training Coordinator. This is a hands-on, varied role where you'll be at the forefront of delivering high-quality training to warehouse operatives, delivery drivers, and associated teams.
You'll be based at a purpose-built training facility in Lichfield, but the role will also involve regular travel to depots across the UK to deliver driver assessments, in-field coaching, and operational support.
This position is ideal for someone who thrives on developing others, can deliver engaging and interactive training, and enjoys working closely with operational teams to drive service excellence.
Key Responsibilities
Deliver engaging training sessions for new starters and existing staff across warehouse and delivery operations
Coach, motivate, and develop teams to achieve top-level customer service standards
Create induction packs, training materials, and departmental handbooks
Build and maintain training matrices and plans for staff development
Conduct driver ride-alongs and spot checks to ensure best practice is followed
Provide training on safe loading of vehicles and core operational processes
Monitor and review training effectiveness through evaluations and performance feedback
Assist with vehicle gatehouse checks and support operational audits
Investigate customer complaints and property damage, identifying training needs where necessary
Work closely with management to ensure consistency across all depots
What We're Looking For
Essential:
Proven training delivery experience, ideally in logistics, warehouse, or home delivery environments
Strong leadership and communication skills
Ability to engage with staff at all levels and influence positive behaviours
Health & Safety awareness
Competent IT skills (Excel, Word, etc.)
Full UK driving licence (no more than 3 points)
Desirable:
Previous home delivery or "final mile" experience
Driving assessor qualifications or experience
Quality control knowledge
Customer service background
Why Apply?
Work in a state-of-the-art training facility and out in the field
Be part of a growing national operation with opportunities to influence change
Variety in your working week - split between office, warehouse, and on-the-road coaching
Competitive salary and benefits packageBefore You Apply
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