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Deputy Care Manager
Job Posted: 18 hours ago
Salary: £ 38,000 - 42,000 / Annum
Job Type: Permanent
Location: Lambeth
Expire in: a month
Job Description
Ready to step up and shape outstanding community care? We’re hiring a Deputy Care Manager in SE London with one of the UK’s leading complex care brands. This is a permanent, full-time position, working Monday–Friday, 9am–5pm (with flexibility for occasional out-of-hours/on-call) and offering £38,000–£42,000 DOE.
Why this role?
Make a visible impact stabilising complex packages and improving outcomes across the community
Join a high-performing team backed by robust clinical governance and national resources
Lead, coach, and develop Care Coordinators while driving consistent, CQC-ready standards
What you’ll do
Own service assurance for complex/deteriorating packages; deliver rapid improvement plans
Ensure CQC compliance and mitigate risks early through strong governance and documentation
Act as first point of escalation; coach and performance-manage Care Coordinators
Keep clients and families at the centre—clear communication, swift resolution of concerns
Oversee rotas, crisis response, and continuity planning to maintain safe staffing
Contribute to MDT reviews, funder meetings, onboarding, training reviews, and probation
Monitor payroll accuracy and contract hours (e.g., OneTouch), liaising with Finance
Take part in the on-call rota for urgent, unplanned events
What you’ll bring
3+ years’ experience as Senior Coordinator/Deputy Manager in domiciliary/community complex care
Strong working knowledge of CQC standards, audits, and clinical governance
Proven leadership: supervision, coaching, performance improvement
Confident with documentation review, quality monitoring, and service improvement
NVQ Level 3 minimum; Level 5 preferred or in progress
IT literate; MS Office and familiarity with OneTouch (or similar)
Keywords (to aid discoverability) Deputy Care Manager; Complex Care; Homecare; Domiciliary Care; Community Care; CQC; Rota Management; Clinical Governance; Service Assurance; Care Coordinator; London; SE London; Deputy Branch Manager (Complex Care)
Apply now or call Ehsan at Leaders in Care on (phone number removed) for more information about this Deputy Branch Manager (Complex Care) role.
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