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Deputy Service Manager

Job Posted: 11 days ago

Salary: £ 33,000 - 34,000 / Annum
Job Type: Permanent
Location: East Sussex

Expire in: 17 days

Job Description

Deputy Service Manager - Supported Accommodation

Location: East Sussex
 Contract: Permanent, Full-time 
 Hours: Monday-Friday, 9am-5pm + 1 weekly late shift + 1 weekend shift per month + participation in an on‑call rota
 Sector: Supported Housing / Homelessness / Young People / Vulnerable Adults
 Keywords: Supported Housing Manager, Deputy Manager, Housing Support, Young People Services, Vulnerability Support, Housing Officer, Safeguarding, Complex Needs, Homelessness Prevention, High Support Housing, Team Leader

About the Organisation

Our client is a leading regional charity providing high‑quality supported accommodation and wellbeing services for young people and adults at risk. They deliver safe housing, skills development, emotional wellbeing support and opportunities that help young people thrive and move towards independent living.

Their housing services operate 24/7 across England, offering crucial support to young people aged 16-25 who face a variety of complex needs.

The Role: Deputy Service Manager

As Deputy Service Manager, you will support the Service Manager in the operational running of a medium-support service, ensuring safeguarding, quality, consistency and positive outcomes for residents.

You'll play a key part in team leadership, service delivery, crisis management, and creating a psychologically informed environment where young people can gain confidence, life skills, and independence.

Key Responsibilities

Support smooth day-to-day operations of a 24-hour supported accommodation service
Ensure accommodation is safe, secure, welcoming and well-maintained
Oversee referrals, assessments, inductions and occupancy agreements
Deliver 1:1 keywork, groupwork and tailored support plans using trauma‑informed principles
Ensure high standards of safeguarding practice and risk management
Promote prosocial behaviour using de-escalation and psychologically informed approaches
Work with internal teams to support repairs, health & safety checks, void management and rent collection
Participate in an out‑of‑hours management on‑call rota
Maintain accurate records and client data
Uphold safeguarding, equality, diversity and organisational policies
Contribute to service improvements using resident and stakeholder feedbackPerson Specification

Essential Experience

Background in supported housing, homelessness services, social care or similar
Experience supporting young people and/or adults with multiple and complex needs
Experience supervising or managing staff
Understanding of safeguarding, risk management and maintaining professional boundaries
Experience with housing management tasks - rent, voids, H&S, maintenance

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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