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Despatch Supervisor
Job Posted: 9 days ago
Salary: £ 33,000 - 37,000 / Annum
Job Type: Permanent
Location: Trentham, Stoke-on-Trent
Expire in: 19 days
Job Description
Reporting To:Logistics Manager
Location: Trentham
Hours:08:00 – 16:00 (37.5 hrs per week)
Job Purpose
To supervise a team of 4, despatch, packing, export, and goods inwards operations within a manufacturing environment. This hands-on role includes operation of heavy-duty overhead cranes and forklift trucks across several buildings. There are potential future responsibilities as a trainer for lifting and handling activities.
Must be computer literate to manage the required processes on the company ERP system plus common tasks in Microsoft Excel / Word and other Office packages.
Key Responsibilities
Despatch & Packing
• Coordinate outbound shipments in line with production schedules and customer requirements
• Supervise packing of engineered products and components to meet quality and specification standards
• Maintain packaging accuracy, integrity, and compliance with labelling policies
• Liaise with hauliers and transport teams for collections and deliveries
Export Duties
• Ensure that the correct commercial invoices, packing lists, customs declarations, and certificates of origin are assigned to goods being despatched
• Work with freight forwarders and customs agents to ensure best value and service is achieved for the company
• Maintain export documentation in accordance with audit and legal standards
Goods Inwards
• Receive and inspect incoming materials and deliveries
• Validate items against purchase orders and resolve discrepancies
• Record deliveries using ERP system
• Coordinate safe unloading and storage of goods
Equipment Operation
• Safely operate overhead cranes for lifting and moving heavy components
• Use forklift trucks for material handling and pallet movement
• Maintain certification and logbook of equipment operations
• Adhere to strict safety protocols for machinery use
Team Leadership & Training
• Supervise logistics and warehouse operatives across multiple areas
• Manage team workload based on operational priorities
• Provide coaching and performance feedback
Systems & Compliance
• Use ERP system for tracking goods in/out, despatch, and stock control
• Ensure HSE compliance throughout operations
• Drive continuous improvement in packing, storage, and workflow processes
Person Specification
Criteria
Details
Experience
3+ years in logistics within engineering/manufacturing
Equipment Certification
Forklift and overhead crane certification (or willingness to attain)
Export Knowledge
Familiar with shipping paperwork and international regulations
Technical Familiarity
Knowledge of engineered components and packing requirements
IT Proficiency
Computer literate, including Microsoft Office and ERP systems
Leadership
Ability to lead a multi-functional team and foster development
Compliance Awareness
Strong understanding of HSE and trade compliance standards
Working Conditions
• Based in a production environment
• Hands-on role involving physical activity and heavy equipment
• Shift flexibility and overtime may be required from time to time
• Fast-paced environment with high standards for safety and precision
Other
• Must be eligible for enhanced UK national security clearance which requires you to be a UK passport holder and willing to obtain this as required
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