Hiring Now: Digital Service Desk Analyst Near You – Apply Today!

Your Next Digital Service Desk Analyst Job Starts Here – Apply Now!

Digital Service Desk Analyst

Job Posted: 9 days ago

Salary: £ 14.52 - 15.93 / Hour
Job Type: Contract
Location: Norwich, Norfolk

Expire in: 19 days

Job Description

Role: Digital Service Desk Analyst

Location: Norwich or Chelmsford, UK
Duration: 3-Month Contract (Inside IR35)
Hours: 37.5 hours per week, Monday to Friday rota (08:00-16:00 or 10:00-18:00)Job Summary

Provides first-line technical support and customer service to Trust staff across all sites. Logs, manages, resolves, or escalates IT incidents and service requests using the call management system in line with SLAs. Key duties include supporting Smartcard (RA) services, remotely managing asset tracking (CMDB), and escalating Major Incidents. This is a fully on-site, phone-focused role requiring participation in an on-call rota.

Key Responsibilities

Act as the initial contact for IT queries via phone, email, self-service, and walk-ins.
Log, categorise, and maintain ownership of tickets to ensure timely resolution within SLAs.
Troubleshoot first-line technical issues and escalate complex problems appropriately.
Provide basic support for Mail, clinical systems, end-user computing, and user onboarding/offboarding.
Perform RA Agent duties, including smartcard unlocking, passcode resets, and account support.
Maintain asset and CMDB records remotely, and provide cover for SACM staff when required.
Identify and escalate potential Major Incidents (MIs) and Business Continuity Incidents (DBCIs).
Contribute to knowledge base articles and adhere to data protection and information governance policies.
Engage in ongoing professional development and annual appraisals.Requirements

Skills: Customer service experience is essential; IT experience is desirable.
Training: ITIL Foundation certification is desirable.Randstad Technologies is acting as an Employment Business in relation to this vacancy

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Digital Service Desk Analyst job near me in Norwich, Norfolk! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!