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Digital Services Lead

Job Posted: 25 days ago

Salary: £ 32,000 - 35,000 / Annum
Job Type: Permanent
Location: Exeter, Devon

Expire in: 3 days

Job Description

Job Title: Digital Services Lead 

Location: South West England Remote working with Travel to sites to see clients/ offices 
 Salary: £32,000 - £35,000 DOE
 Job Type: Full-time, Permanent

About the Role

A fantastic opportunity has arisen for an experienced Digital Services Lead to join a forward-thinking professional services organisation undergoing significant digital transformation.

This is a client-facing role where you will be involved in the delivery of cloud accounting solutions, support digital adoption, and play a key role in improving systems, processes, and data quality across the business.

You will also be responsible for ensuring high standards and consistent delivery across digital services, helping with migrations within the organisatin adn their clients

Key Responsibilities

Lead end-to-end cloud accounting migrations, including system setup, data transfer, reconciliation, and go-live support
Deliver workshops to understand current processes and design improved, efficient workflows
Manage and enhance client onboarding processes to ensure a smooth and professional experience
Line manage and mentor team members, overseeing workload allocation and quality assurance
Develop and implement best practices for documentation, workflows, and inter-team collaboration
Ensure high standards of data accuracy, consistency, and compliance across internal systems
Support regulatory onboarding processes, including KYC/AML requirements
Collaborate with senior stakeholders to scope projects, build proposals, and present solutions
Monitor performance, identify risks, and drive continuous improvement initiatives 

Requirements

Minimum 5 years' experience delivering cloud accounting solutions in a client-facing environment
MSP Back ground is perfect!!
Strong experience with platforms such as Xero and/or QuickBooks Online but not essential 
Proven track record of leading projects from discovery through to implementation and post-go-live support
Solid understanding of ledger migrations, reconciliations, VAT setup, and system integrations
Experience managing or mentoring team members
Strong communication skills with the ability to explain technical concepts clearly 

Desirable Skills & Experience

Relevant certifications in cloud accounting software (advanced level preferred)
Experience with onboarding and workflow automation tools
Knowledge of compliance processes such as KYC/AML
Background within a professional services environment
Experience with practice management or document management systems
Advanced Excel skills, including data transformation techniques 

What's on Offer

Remote /flexible working with a supportive, collaborative team- 36.25 hours
£32,000 - £35,000 per year (DOE) with annual salary review
25 days holiday plus public holidays, with flexible buy/sell options
Life cover and 24/7 Employee Assistance Programme
Flexible benefits including health support, private medical, cycle to work, and charitable giving
Performance-related incentives
Employer pension contributions increasing with service
Enhanced family-friendly policies after qualifying period 

This vacancy is being advertised by HRGO Recruitment on behalf of their client. To apply, please submit your CV. Further details will be provided to shortlisted candidates

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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