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Digital Success Manager

Job Posted: 4 days ago

Salary: £ 60,000 - 70,000 / Annum
Job Type: Permanent
Location: Warrington

Expire in: 23 days

Job Description

Digital Experience Manager

Warrington – Office Based

£.Competitive DOE

Axon Moore is delighted to be partnering with a high‑growth, PE‑backed technology business based in Warrington as they continue to scale their digital capability. This is an entrepreneurial, fast‑moving environment where ideas are encouraged, ownership is real, and the opportunity to make an impact is huge. 

Our long standing client are now seeking a Digital Experience Manager to take full ownership of how customers interact with the company’s website and digital journeys. This is a role with a clear remit: elevate the user experience, drive conversion, and champion a best‑in‑class digital product.

This is an ideal step‑up opportunity for someone who is hungry to impress, ready to take ownership, and excited by the chance to shape a core part of a growing tech business. 

The Role 

The Digital Experience Manager will be responsible for how the website looks, feels, and performs. You’ll work closely with Marketing, Creative and Development teams to ensure the digital experience is seamless, intuitive, and commercially effective.
This is a hands‑on, insight‑driven role where you’ll own UX and CRO end‑to‑end. 

Key Responsibilities

Own the full website user experience, ensuring journeys are intuitive, frictionless, and aligned to customer needs.
Lead CRO activity including A/B testing, user testing, heatmaps, and behavioural analysis.
Translate insights into clear recommendations that improve conversion and engagement.
Work cross‑functionally with Dev, Marketing, Creative, Video, and Data teams to deliver digital improvements.
Champion UX best practice across the business, educating teams and influencing decision‑making.
Manage the backlog of website improvements and prioritise based on impact.
Monitor performance metrics and report on key UX/CRO outcomes.
Act as the internal voice of the customer, ensuring digital decisions are insight‑led.
About You

This role suits someone ambitious, proactive, and ready to step into ownership. You’ll thrive in a fast‑paced, entrepreneurial environment and enjoy working across multiple teams. 

Essential

Strong understanding of UX principles and customer journey optimisation.
Experience running CRO activity (A/B tests, user testing, analytics tools).
Ability to interpret data and turn insights into actionable improvements.
Confident working cross‑functionally and influencing stakeholders.
A self‑starter who wants to grow, impress, and take responsibility.
An understanding of agentic commerce. 
Desirable

Ability to produce UX/UI designs or wireframes.
Basic front‑end coding skills (HTML/CSS/JS).
Experience in a tech‑led or product‑led environment.
Why This Role?

A genuine step‑up opportunity with autonomy and visibility.
A chance to shape a core digital function in a PE‑backed, scaling tech business.
Close collaboration with talented teams across Product, Dev, Marketing, Creative, Video, and Data.
A business that values initiative, creativity, and continuous improvement.
INDBSO

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