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Dispatch Co-ordinator (12 months maternity cover)

Job Posted: 4 days ago

Salary: £ 26,500 - 26,500 / Annum
Job Type: Contract
Location: Corby

Expire in: 24 days

Job Description

Dispatch Co-ordinator (12-Month Maternity Cover)
Location: On-site
Salary: Up to £26,500 per year + £75 per day (weekend rota)

About the Role
We are currently recruiting on behalf of a leading, growing organisation within the professional coffee solutions sector. This is an exciting opportunity for a highly organised and motivated Dispatch Co-ordinator to join a dynamic service team on a 12-month maternity cover contract.

In this role, you will support the service function, ensuring the smooth coordination of engineers and delivering an outstanding customer experience. You will play a key role in managing service requests, maintaining SLAs, and acting as a central point of communication between customers, engineers, and internal teams.

Key Responsibilities

Coordinate the day-to-day operations of the service department, including logging and managing calls via SAP and Mobile X
Manage and prioritise customer requests in line with agreed SLAs (primarily 24-hour response times)
Communicate effectively with customers and internal stakeholders, ensuring high service standards
Schedule engineers and manage workloads efficiently
Support the delivery of preventative maintenance plans
Provide quotations and coordinate ad hoc or out-of-contract work
Handle customer queries and complaints, escalating where necessary
Track and manage parts requests to ensure timely ordering
Provide customers with updates on job progress and engineer availability
Maintain accurate system data for sites and equipment
Assist in producing customer and internal reports
Participate in a weekend call rota, acting as a key point of contact for engineers and major clients
About You

Previous experience in a service or coordination role is desirable
Strong customer service focus with excellent communication skills
Comfortable using IT systems such as Microsoft Office and service management tools (e.g. SAP, Mobile X)
Highly organised with strong attention to detail
Able to work under pressure and manage competing priorities
Proactive, flexible, and eager to learn
Confident in making decisions and escalating issues where appropriate
Willingness to undergo security checks if required
What’s on Offer

Opportunity to work with a market-leading organisation
Supportive and collaborative team environment
A stable business with strong growth and development opportunities
Company pension scheme
On-site parking
Contract: 12 months (Maternity Cover)
Work Location: On-site

If you’re a proactive and detail-oriented individual looking to take the next step in your career within a fast-paced service environment, we’d love to hear from you

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Dispatch Co-ordinator (12 months maternity cover) job near me in Corby! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!