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Dispatch Coordinator
Job Posted: a day ago
Salary: £ Competitive
Job Type: Permanent
Location: Southampton
Expire in: a month
Job Description
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
This role will be within our Fixed networks team, you’ll join our people who support providing turnkey solutions for the surveying, designing, building and commissioning new networks, while supporting the repair, maintenance and operation of existing networks.
Want to come and be a part of it?
What will you be doing?
We’re looking for someone who’s organised, calm under pressure, and great at keeping things moving. At MGroup Ltd, our Telecoms Division plays a key role in building and maintaining the infrastructure that keeps people connected. As a Dispatch Coordinator, you’ll help make sure our field engineers are in the right place at the right time.
You’ll be based in our Southampton office, working closely with engineers, project managers and other teams. Your job is to make sure projects run smoothly and on time.
You’ll plan and manage the daily schedules for our engineers. You’ll match the right person to the right job, based on their skills, location and availability. You’ll keep an eye on progress, spot any issues early, and help solve problems before they slow things down.
You’ll also keep clear records of what’s happening. That means tracking work orders, updating project details, and making sure everything is accurate and easy to find. You’ll talk to people across the business, making sure everyone knows what’s going on and what’s coming next.
This role is all about coordination, communication and quick thinking. If you enjoy working in a fast-paced environment and want to be part of a team that makes a real difference, we’d love to hear from you.
What you’ll bring;
You understand how the telecom or utilities world works. You’ve either worked in it before, or you’ve picked up enough knowledge to know what matters and what can go wrong. That means you’re ready to handle the pace and the pressure that comes with keeping infrastructure projects on track.
You know how to stay organised. You can juggle different tasks, switch gears when plans change, and still keep everything running smoothly. You don’t get flustered when things shift—you adapt and keep going.
You’re someone who spots problems early and knows how to fix them. You think things through, find the best way forward, and help others stay on track. You’re not afraid to make decisions when they’re needed.
You’re a strong communicator. You know how to explain things clearly, whether you’re talking to engineers, managers or other teams. You write things down in a way that makes sense and helps others stay informed.
You work well with others. Your part of the team, ready to support and share ideas. You help create a positive atmosphere where people feel heard and respected.
You pay attention to the details. You keep records tidy, accurate and up to date. You know that small mistakes can cause big problems, so you take care to get things right.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include.
Matched or contributory pension scheme
Online GP service, 24 hours a day, 365 days a year
Employee assistance programme
My Rewards portal, access to 1000’s of retail discounts
Life assurance
Cycle to work, salary finance and give as you earn schemes
Enhanced maternity, paternity leave and adoption leave
Reward and recognition scheme
In addition, this role offers;
Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
Discretionary bonus scheme
25 days annual leave plus bank holidays
Recommend a friend – get rewarded for introducing people to us!
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
We’re responsible and go further for our people, clients, communities and the planet
We’re open and seek new and better ways of exceeding expectations
We’re together and as one team; the whole is greater than the sum of the parts
We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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