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Domestic Abuse Helpdesk Worker
Job Posted: 6 hours ago
Salary: £ 13.1 - 13.1 / Hour
Job Type: Permanent
Location: Coventry, West Midlands
Expire in: a month
Job Description
Job Title: Domestic Abuse Helpdesk Practitioner
Location: Coventry
Hours: 20 per week | £13.10/hour | 28 days AL (pro rata) + benefits
Join a front-line team supporting women and children affected by domestic abuse. This part-time role includes weekend and weekday hours, with hybrid working available once established. You'll be the first point of contact - responding quickly and compassionately to those in crisis, providing triage, safeguarding, and signposting to vital services.
Hours of work:
Saturday & Sunday: 10am-1pm
Monday: 8:30am-5:30pm (office-based)
Wednesday: flexible hours
Essential Skills and Experience:
Experience supporting people in crisis over the phone.
Experience supporting individuals affected by domestic abuse.
Knowledge of safeguarding, signposting, and managing challenging situations
Strong IT and admin skills
Excellent communication and people skills
Ability to work calmly under pressure.
Competency in a BME, Eastern European, or African Caribbean language
If you are ready to make a difference and thrive in a fast-paced support environment, we welcome your application.
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