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Dutch speaking Customer Service Representative
Job Posted: 4 hours ago
Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Norwich, Norfolk
Expire in: a month
Job Description
FRENCH SELECTION (FS)
Dutch speaking Customer Service Representative
Location: Norwich
Work Arrangement: Hybrid, with some work-from-home flexibility
Salary: Up to £30,000 per annum plus bonus
Ref: 798DU
To apply using our preferred format, please visit the French Selection website, go to the vacancies page, and search for job reference: 798DU.
The Company:
A dynamic customer experience team supporting a well-established retail brand, committed to delivering outstanding customer service and driving sales growth in a collaborative environment.
Main Duties:
- Respond professionally to customer enquiries across multiple channels: phone, email, live chat, and in person (in Dutch and English)
- Provide product and service information, recommending suitable solutions
- Process orders, returns, and exchanges efficiently
- Upsell and cross-sell to meet customer needs and sales targets
- Maintain accurate customer records and CRM data
- Manage and resolve complaints with empathy and professionalism
- Follow up on overdue invoices and accounts
- Collaborate with team members to improve service and processes
Candidate Profile:
- Fluent in Dutch and English, with excellent verbal and written communication skills
- Proven experience in customer service or sales roles
- Strong interpersonal, organisational, and multitasking abilities
- Comfortable working towards sales targets and KPIs
- Computer literate; experience with ERP systems is an advantage
Salary: Up to £30,000 base salary plus bonus
About French Selection:
French Selection is a leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business. We focus on German, French, Italian, and Spanish-speaking roles, and also recruit for positions requiring Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese, and ArabicBefore You Apply
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