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Duty Manager
Job Posted: a day ago
Salary: £ 30,000 - 34,000 / Annum
Job Type: Permanent
Location: N5, Highbury East, Greater London
Expire in: a month
Job Description
Job Title: Duty Manager
Location: North London, N5
Hours: Monday to Friday, 9:00am – 5:30pm
Salary: £30,000 to £34,000 per annum (depending on experience)
Thomas Webb Recruitment is a specialist recruitment consultancy supporting London’s most prestigious residential developments with best-in-class front-of-house and operational staff. We are currently seeking a proactive and service-oriented Duty Manager to join a well-established private residential scheme in North London.
This is an excellent opportunity for a motivated and experienced candidate with a background in residential property management or hospitality operations. The ideal candidate will have a solid understanding of planned preventative maintenance, contractor coordination, and customer service delivery within a leaseholder environment.
Key Responsibilities:
* Act as the first point of contact for residents, contractors, team members, and visitors
* Lead and manage on-site staff to ensure a consistently high standard of service and presentation
* Oversee contractor attendance and behaviour, ensuring all services are delivered to the required standard
* Support ongoing asset management, including PPM routines, risk action plans, and mobilisation tasks
* Take ownership of health & safety, ensuring all risks are identified, actioned, and recorded appropriately
* Carry out daily operational checks, inspections, and reporting, using smart technology and internal systems
* Deliver excellent customer service, handling queries and complaints with professionalism and care
* Ensure compliance with data protection, company procedures, and industry standards
Candidate Requirements:
* Minimum 2 years’ experience in a Duty Manager, Concierge Manager, Head Concierge or residential operations role
* Strong working knowledge of PPMs, M&E systems, compliance, and contractor coordination
* Proven leadership skills and the ability to motivate a small on-site team
* Confident communicator with strong attention to detail and a hands-on approach
* Comfortable using smart property management systems and digital tools
* Solid understanding of health & safety principles and risk management
* Committed to safety, service quality, and ongoing improvement
* Eligible to work in the UK
Please note: Only candidates who meet all key requirements will receive a response. Thank you for your understandingBefore You Apply
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