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DV Cleared Service Desk Analyst
Job Posted: 2 days ago
Salary: £ Competitive
Job Type: Contract
Location: Corsham, Wiltshire
Expire in: a month
Job Description
Service Desk Analyst - Must have an Active DV Clearance
Overview - Service Desk Analyst
We are seeking an experienced Service Desk Analyst to join a busy and fast-paced service delivery team. This role is ideal for someone who thrives on solving problems, supporting users, and ensuring high-quality IT services. As a Service Desk Analyst, you will play a key role in managing incidents, maintaining processes, and delivering excellent service to a wide user base.
Responsibilities - Service Desk Analyst
Manage and maintain service desk jobs, ensuring timely responses and escalations.
Perform daily checklists, reporting any issues or risks to management.
Handle account management tasks, including user provisioning and permissions.
Manage incidents within the system environment and across designated boundaries.
Proactively suggest improvements to processes and procedures.
Support continual service improvement initiatives.
Produce and distribute management information from service management tools.
Skills and Experience - Service Desk Analyst
ITIL v3 Foundation certification (minimum).
Strong IT service desk background with experience in ITSM tooling such as Remedy.
Proficiency with MS Office tools.
Excellent communication and problem-solving skills.
Desirable: experience working with MOD deployed IT systems.
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