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Dynamics 365 Contact Centre Telephony Consultant
Job Posted: 21 days ago
Salary: £ Competitive
Job Type: Contract
Location: Lincolnshire
Expire in: 7 days
Job Description
My client in Lincolnshire are looking to appoint a talented Dynamics 365 Contact Centre Telephony Consultant on a Contract basis.
We are seeking a skilled Dynamics 365 Contact Centre Telephony Consultant to design, implement, and support enterprise-grade contact centre solutions. The role focuses on delivering seamless customer experiences using Dynamics 365, Omnichannel, telephony integrations, and AI-driven conversational solutions.
What's on offer:
Salary: £579 per day, Inside IR35*negotiable based on experience
*please submit your CV with the rate you require
Hybrid working
Contract type: Contract
Monday - Friday
About the role:
Based in Lincolnshire (Hybrid):
Configure and customise Dynamics 365 Customer Service / Contact Centre
Design and manage case routing, queues, workstreams, and agent experiences
Design and implement call flows, IVR menus, and DTMF input handling
Design and build conversational agents using Copilot Studio
About you:
You will have the following experiences:
Extensive experience in a similar role
Strong experience with Dynamics 365 Customer Service
Solid understanding of contact centre telephony concepts and IVR design
Local Authority experience is essential
How to apply
Once your CV is received, if you are successful you will be contacted.
Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted please assume you have not been successful on this occasion.
About Spencer Clarke Group
Here at Spencer Clarke Group, we pride ourselves on connecting you with the best career opportunities; our experienced Consultants have extensive market knowledge and will also provide expert career advice along the way.
When you join us, you will receive:
Access to a wide range of temporary and permanent opportunities
Free DBS checks
Post Placement Aftercare
Loyalty reward scheme and regular competitions for our agency professionals
INDSCGMMBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Dynamics 365 Contact Centre Telephony Consultant job near me in Lincolnshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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