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We are currently looking for a Project Manager to help deliver Microsoft Dynamics 365 Business Central solutions to clients across the UK. You will have at least 3 years experience of working with clients on implementing Business Central, including upgrades from Navision.
Resposibilities
Manage client Business Central delivery projects in line with Project Methodology and processes (Microsoft SureStep)
Ensure projects are delivered in line with agreed contracts, manage any changes to scope, cost or time through formal processes and ensure client expectations are managed around these
Build and maintain mutually beneficial relationships with clients
Create and maintain detailed Project plans for client and internal projects
Create and maintain other project documentation
Proactively identify potential and active issues on projects, take ownership of ensuring resolution either directly or through delegation to the appropriate resource
Agree communication plans with clients for each project with regular and frequent reviews of project status vs plan, Risks, Issues and re-plan as needed
Report on project status internally, in line with business requirements
Escalation of any project Issues
Co-ordination of resources needed to deliver Projects: ensuring schedules are realistic, achievable, communicated to clients and ultimately delivered
Ensure efficient and complete transition to Support of any services implemented through Projects, including client awareness of support processes
Working with other members of the Project Management team and being aware of impact on other projects, allocate resources to Business Central projects both for initial planning and then on an ongoing basis
Within the Project Management team, proactively review existing processes and activities, looking for continuous improvement
Qualities and Experience
Personal Qualities
Excellent written and verbal communication skills
Ability to effectively use your time and prioritise across conflicting priorities
A strong customer focus: committed to client satisfaction whilst maintaining a commercial focus
Management of stakeholders: internally and client-side; Influencing skills and managing conflict
Able to engage and motivate others towards Business Central project goals
Planning and Organising skills – both of your own time, projects and matrix resource management
Proven ability to define and manage project budgets
Self-motivated and dedicated to ongoing improvement.
Skills and Experiences
Accreditation in project management methodology (e.g: PRINCE2, APM, AgilePM)
At least 3 years experience in a Business Central project delivery role, including successful delivery of complex projects to scope, time, cost and quality targets
Expert MS Office experience including Word, Excel, PowerPoint, MS Project, Visio and SharePoint
Experience of managing software and business projects end to end, using structured methodologies
Experience with implementation of ERP, Finance and business systems software. Projects may also involve upgrades from Navision to Business Central
Critical Success Factors
Achieving high levels of customer satisfaction
Ensuring projects are planned and managed in line with quality processes
Ensuring client projects are scheduled and initial plans created in a timely manner
Demonstration of ownership of problems and working through to resolution
Measured contribution towards positive On Time, On Budget projects
Measured contribution towards maintaining a level of expectations with customers internally/externally for services providedDo not include the following in your job application, CV, or cover letter:
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