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E.com Fulfilment and Customer Service Lead
Job Posted: a day ago
Salary: £ 28,000 - 35,000 / Annum
Job Type: Permanent
Location: Knutsford
Expire in: a month
Job Description
Job Title: (url removed) Fulfilment and Customer Service Lead
Location: Knutsford
Salary: £28,000 - £35,000
Role: Permanent – Full time
Are you a hands-on, organised, and customer-focused professional who thrives in a fast-paced environment? We’re looking for an (url removed) Fulfilment & Customer Service Lead to take ownership of our client’s online order operations and ensure every customer receives a smooth, accurate, and positive experience.
Based in Knutsford, this is a varied and rewarding role that blends fulfilment, customer care, and operational excellence. If you love solving problems, improving processes, and delivering service that makes people smile this could be your perfect next step.
What You’ll Be Doing:
Manage incoming e-commerce stock and oversee order fulfilment from pick to dispatch
Handle customer queries via email, phone, and live chat with professionalism and care
Monitor fulfilment KPIs like dispatch speed and order accuracy
Resolve delivery issues, returns, and courier claims efficiently
Liaise with store and buying teams to manage stock availability and cross-channel fulfilment
Plan and prepare for peak trading periods (e.g. Black Friday, Christmas)
Maintain a clean, safe, and organised workspace
Support stock checks, reconciliations, and procurement of fulfilment suppliesWhat We’re Looking For:
Experience with Shopify, Shiptheory, and stock management systems (e.g. Stocky)
Strong organisational skills and attention to detail
Confident communicator who’s comfortable picking up the phone to resolve issues
Knowledge of courier services and e-commerce shipping best practices
A proactive, reliable team player who thrives in a retail or fulfilment environmentWhat You’ll Get in Return:
Competitive salary based on experience
Company pension scheme
Employee discount on products
Free on-site parking
Access to an on-site gym
Supportive, friendly team culture
Opportunities to grow and develop within the businessReady to Lead with Purpose?
If you're ready to take ownership of fulfilment and customer care in a growing business that values quality and service, we’d love to hear from you.
Commutable Locations: Altrincham, Sandbach, Wilmslow, Warrington, Manchester, Stockport, Macclesfield, Congleton, Northwich, Winsford, Crewe
About us:
This Area Manager role is handled by McCarthy Recruitment, an award-winning multi-sector recruitment consultancy. We are committed to unlocking your full potential and finding your perfect role.
Start your journey today. Apply now or find us online:
Web: McCarthy Recruitment
LinkedIn: McCarthy Recruitment
Facebook: McCarthyRecruitment
Instagram: McCarthyrecruitmentThe Legal Bit: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. By applying for this role, you are explicitly consenting for McCarthy Recruitment to hold and process your data in compliance with the General Data Protection Regulations. And your details will be added to our holding database. We process certain personal information about you for our legitimate business interests to identify and contact suitable candidates about positions that may be relevant to them. Details are set out in our privacy policy at privacy. If you wish to exercise your right to access, erase or restrict the processing of your data please contact us at the office and we will respond to your queryBefore You Apply
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