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E-commerce & Operations Manager

Job Posted: 25 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Keighley

Expire in: 3 days

Job Description

We’re looking for a proactive, highly organised E-commerce & Operations Manager to take full day‑to‑day management responsibility for a growing commercial furniture business supplying schools, colleges, universities, offices and hospitality across the UK. 

 This is a hands‑on, autonomous role for someone who can confidently run e‑commerce, operations, supplier relationships and commercial performance working closely with colleagues across our sister businesses and a wide network of UK manufacturers. 

 Key Responsibilities As E-commerce & Operations Manager:

Manage the full daily operations of the business, from e‑commerce performance to fulfilment.
Oversee product listings, pricing, specifications and lead times.
Coordinate orders with multiple UK manufacturers (including made‑to‑order items).
Manage logistics, deliveries, installations, returns and warranties.
Track KPIs and drive continuous improvement across digital and operational processes.
Liaise with internal teams and sister businesses to ensure smooth communication and alignment.
What we’re looking for in an E-commerce & Operations Manager:

A self‑starter who thrives with autonomy and responsibility.
Highly organised, able to juggle multiple workflows and priorities.
Excellent communicator, confident working across teams and with suppliers.
Strong commercial awareness and attention to detail.
Customer‑focused, solution‑driven and calm under pressure.
Experience & Qualifications

A full, UK driving licence.
Extensive experience in e‑commerce, operations or a combined commercial role.
Experience managing suppliers or manufacturers.
Background in furniture, interiors, manufacturing or similar (advantageous).
Experience selling to schools, colleges and universities (advantageous)
Experience in WooCommerce (advantageous)
Experience in automating workflows (advantageous)
Relevant qualifications in Business, Operations, Supply Chain, Marketing or E‑commerce are welcome but not essential.
Salary & Benefits
 Competitive, depending on experience, plus the opportunity to shape and grow a key part of the business with real autonomy and impact. 

 To apply for this role as E-commerce & Operations Manager, please click apply online and upload an updated copy of your CV.

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