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Ecommerce - Customer Services Agent
Job Posted: 2 hours ago
Salary: £ 24,000 - 26,000 / Annum
Job Type: Permanent
Location: Maidenhead, Berkshire
Expire in: a month
Job Description
Are you passionate about delivering exceptional customer service? We are seeking a Customer Services Agent to join a retail-focused team in Maidenhead, helping to enhance the customer experience through efficient and professional support.
Client Details
ECommerce Customer Service Executive, Maidenhead: The hiring company is a well-established organisation in the retail industry, recognised for its dedication to providing quality products and services. Operating as a medium-sized company, they are committed to ensuring a seamless customer experience and fostering a professional environment.
Description
ECommerce Customer Service Executive, Maidenhead:
Respond promptly to customer queries via phone, email, and other communication channels.
Provide accurate information about products, services, and policies.
Resolve customer complaints effectively, ensuring satisfaction and retention.
Update and maintain customer records in the database with attention to detail.
Collaborate with internal departments to address customer needs efficiently.
Identify opportunities to improve the customer service process and suggest enhancements.
Assist with order processing, tracking, and follow-up as needed.
Adhere to company guidelines and comply with retail industry standards.Profile
ECommerce Customer Service Executive, Maidenhead:
A successful B2C Customer Services Agent should have:
Previous experience in a customer service or similar role, preferably within the retail industry.
Strong communication skills, both written and verbal.
Proficiency in using customer relationship management (CRM) tools or related systems.
A problem-solving mindset with a focus on customer satisfaction.
The ability to manage time effectively and handle multiple tasks efficiently.
A professional and courteous manner when dealing with customers and colleagues.
Using SAP and Excel and Job Offer
A competitive salary ranging from £24,000 - £26,000 per annum.
A permanent position with opportunities for growth and development.
A supportive and professional work environment in Maidenhead.
The chance to work with a respected company in the retail industry.If you are enthusiastic about contributing to a high-quality customer service team, apply today to take the next step in your careerBefore You Apply
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Looking for your next career move? Join a top company hiring Ecommerce - Customer Services Agent job near me in Maidenhead, Berkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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