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Employability Team Leader

Job Posted: a month ago

Salary: £ 30,000 - 30,000 / Annum
Job Type: Permanent
Location: Worthing

Expire in: 16 hours

Job Description

Job Role: Performance Team Leader (Restart Programme)
 Location: Worthing
 Salary: £30,000 per annum
 Contract: Permanent, full-time (37.5 hours per week)
  
 Role Overview
 We are recruiting an experienced and driven Performance Team Leader to lead a team of Employment / Work Coaches delivering on the Restart programme in Worthing.
 As a Performance Team Leader, you will be responsible for driving team performance, quality standards and participant outcomes across the contract. You will lead from the front, managing team capability while also maintaining a small caseload, ensuring participants receive high-quality, tailored support to achieve sustainable employment.
 This is a hands-on leadership role requiring strong coaching, performance management and stakeholder awareness, ideal for someone who thrives in a target-driven, customer-focused environment and is passionate about making a measurable impact.
  
 Key Responsibilities
 Team Leadership & Performance Management
  
Lead, motivate and develop a team of Work Coaches to drive performance and quality outcomes 
Deliver against agreed KPIs, performance and service delivery targets 
Conduct regular caseload and performance reviews to improve team capability 
Support underperforming team members through coaching, guidance and intervention 
Lead by example to inspire a high-performance, outcome-focused culture  Participant & Delivery Support
  
Manage a personal caseload of participants and support them into sustainable employment 
Ensure all participants receive consistent, high-quality support aligned to programme expectations 
Support the team to remove barriers to employment and achieve positive outcomes 
Identify and promote suitable employment opportunities for participants  Quality, Compliance & Customer Experience
  
Ensure all participant records, documentation and systems are maintained accurately 
Maintain strong customer service standards across the team 
Ensure delivery meets quality, compliance and audit expectations 
Support preparation for contract reviews and performance reporting  Stakeholder & Labour Market Awareness
  
Maintain a strong understanding of the local labour market and employer demand 
Support vacancy identification and employer engagement activity 
Work collaboratively with internal teams and stakeholders to maximise outcomes   
 Essential Criteria
  
Proven experience managing a team in a target-driven, customer-focused environment 
Strong leadership, coaching and performance management capability 
Experience working within employability, welfare-to-work or similar sectors 
Ability to drive performance against KPIs and operational targets 
Strong communication, influencing and stakeholder engagement skills 
Good understanding of employment legislation and equality, diversity and inclusion 
Ability to interpret performance data and understand financial drivers   
  
 Desirable Criteria
  
Experience delivering on the Restart programme or similar DWP-funded contracts 
Knowledge of the local labour market 
Level 5 qualification in Leadership & Management (or equivalent)   
 Personal Attributes
  
Driven, proactive and outcome-focused 
Energetic and able to motivate others 
Resilient and able to work under pressure 
Professional, confident and compassionate approach 
Flexible and adaptable to change 
Strong integrity and customer focus   
 Benefits
  
25 days annual leave plus 8 Bank Holidays 
Opportunity to lead a high-impact employability programme 
Ongoing professional development and progression opportunities   
 Additional Information
  
Enhanced DBS required (paid by employer) 
Full UK driving licence and access to own vehicle required 
Occasional flexibility required to meet business needs   

How to Apply
 For more information or to apply for the Performance Team Leader role, please contact:
 Robert Rowe (phone number removed) (url removed)

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