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Enforcement Coordinator
Job Posted: 2 hours ago
Salary: £ 28,500 - 28,500 / Annum
Job Type: Permanent
Location: Stone, Staffordshire
Expire in: a month
Job Description
Enforcement Coordinator
Salary: £28,500
Hours: Monday - Friday, 8:00am-6:00pm
Location: Stone, Stafford - Hybrid working available after successful probation
About the Role
We are seeking a highly organised and proactive Enforcement Coordinator to support the day-to-day operations of our Enforcement Team. This is a fast-paced and pivotal position where you will ensure our Enforcement Agents are fully supported through effective coordination, accurate administration, and efficient case allocation.
You will play a key role in driving team performance, maintaining compliance, and delivering a high standard of service to both internal stakeholders and external clients.
Key Responsibilities:
Oversee the daily allocation and review of cases for all Enforcement Agents
Ensure the efficient running of allocation processes, driving continuous improvement
Monitor team performance using trackers and reports, supporting Enforcement Administrators and Agents
Audit allocations and deallocations to ensure accuracy and best practice compliance
Liaise daily with Enforcement Agents, Managers, and Client Relationship Managers
Support and grow the private client enforcement workload, ensuring enquiries are logged, tracked, and followed up promptly
Build and maintain strong client relationships, delivering excellent service
Provide real-time data and reporting for weekly planning meetings
Manage Enforcement Agent certifications, including renewals and compliance
Collaborate with internal departments across the business
Assist with data management, reporting, and spreadsheet analysis
Contribute to daily, weekly, and monthly planning activities
Handle general administrative duties and ad-hoc requestsWhat We're Looking For:
Strong organisational skills with excellent attention to detail
Ability to manage multiple priorities in a fast-paced environment
Confident communicator with strong stakeholder management skills
Proactive mindset with a focus on continuous improvement
Comfortable working with data, systems, and spreadsheetsExperience & Skills:
Proven experience in an enforcement administration role
Demonstrable experience leading or supervising a small team
Strong understanding of the Enforcement and Debt Collection industry
Proficient in Microsoft Office, particularly Excel and Outlook
Excellent organisational and time management skills
High level of accuracy with a strong focus on compliance and detailBenefits:
25 days annual leave plus bank holidays
Office closure between Christmas and New Year
Company pension scheme
Company Sick Pay Scheme
Free eye care vouchers
Access to Mental Health Champions and confidential counselling support
Workplace Mental Health initiative
Employee Benefits Platform with hundreds of discounts and offers
Regular company social events
Free secure on-site parking
Excellent transport links (motorway, rail, and bus)
Proud to be a certified Great Place to WorkInterested in finding out further information?
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