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ER and HR Operations Lead
Job Posted: 2 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Dover, Kent
Expire in: a month
Job Description
We are seeking an experienced ER Lead (HR Operations) to manage employee relations, support managers, and develop a small HR team. The role involves travel across multiple UK sites and offers the chance to influence policy, process, and culture. This role requires a strong understanding of HR processes and employment law.
Client Details
This opportunity is with a well-established organisation in the leisure, travel & tourism sector. They are focused on improving employee relations, developing internal HR capability, and driving positive cultural change across multiple sites.
Description
Provide expert advice and guidance on employee relations (ER) issues, ensuring alignment with company policies and employment law
Lead and manage complex disciplinary, grievance, and performance management cases fairly and effectively
Support managers with PIPs, absence management, flexible working requests, and performance-related issues
Act as a trusted advisor to business leaders, building strong relationships across the organisation
Coach, mentor, and develop a small HR team of 2 (early-career and mid-level staff)
Own, review, and update HR policies, processes, and manager guidance documents for compliance and practicality
Act as the primary contact for union representatives, fostering positive working relationships and supporting industrial relations activities, including quarterly consultation meetings (e.g., JCC)
Maintain accurate records of ER cases and prepare reports for senior management, including Employment Tribunal preparation
Develop and deliver training sessions on ER best practices, employment law, and HR policies
Ensure compliance with relevant employment legislation and keep policies up to date with legal and regulatory changes
Support the implementation of company-wide HR initiatives and policies
Foster a culture of integrity, adaptability, and collaboration within the team
Profile
A successful ER Lead should have:
CIPD Level 5+ (Level 7 preferred) or equivalent experience
Strong hands-on experience in employee relations, preferably with some trade union exposure
Proven people management skills, able to coach, develop, and support direct reports
Comfortable navigating challenging conversations with employees, managers, and unions
Highly adaptable, resilient, and team-oriented with strong integrity
Willing to travel regularly across multiple sites
Confident in policy creation, process improvement, and building manager capabilityJob Offer
A salary of up to £55,000 +£5K car allowance
Private medical insurance, dental cover, and a health cash plan
Bonus eligibility of up to 13% of your annual salaryIf you are ready to take on the challenge as an ER Lead in the leisure, travel & tourism industry, we encourage you to apply todayBefore You Apply
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Looking for your next career move? Join a top company hiring ER and HR Operations Lead job near me in Dover, Kent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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