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ER & HR Operations Lead
Job Posted: 2 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Chobham, Surrey
Expire in: a month
Job Description
We are seeking an experienced ER & HR Operations Lead to take ownership of complex employee relations, coach and support managers, and develop a small HR team. This is a hands-on role where you'll manage high-volume ER cases, contribute to policy and process improvements, and help drive cultural change. The position is based near Chobham (4 days on-site) with regular travel across multiple UK sites.
Client Details
Our client is a major player in the logistics sector, operating across multiple sites with a unionised workforce. With a renewed focus on strengthening employee relations, building HR capability, and delivering positive cultural change, they are seeking a resilient and people-focused ER & HR Operations Lead to play a pivotal role in their transformation journey.
Description
Provide expert advice and guidance on employee relations (ER) issues, ensuring alignment with company policies and employment law
Lead and manage complex disciplinary, grievance, and performance management cases fairly and effectively
Support managers with PIPs, absence management, flexible working requests, and performance-related issues
Act as a trusted advisor to business leaders, building strong relationships across the organisation
Coach, mentor, and develop a small HR team of 2 (early-career and mid-level staff)
Own, review, and update HR policies, processes, and manager guidance documents for compliance and practicality
Act as the primary contact for union representatives, fostering positive working relationships and supporting industrial relations activities, including quarterly consultation meetings (e.g., JCC)
Maintain accurate records of ER cases and prepare reports for senior management, including Employment Tribunal preparation
Develop and deliver training sessions on ER best practices, employment law, and HR policies
Ensure compliance with relevant employment legislation and keep policies up to date with legal and regulatory changes
Support the implementation of company-wide HR initiatives and policies
Foster a culture of integrity, adaptability, and collaboration within the teamProfile
A successful ER Lead should have:
CIPD Level 5+ (Level 7 preferred) or equivalent experience
Strong hands-on experience in employee relations, preferably with some trade union exposure
Proven people management skills, able to coach, develop, and support direct reports
Comfortable navigating challenging conversations with employees, managers, and unions
Highly adaptable, resilient, and team-oriented with strong integrity
Willing to travel regularly across multiple sites
Confident in policy creation, process improvement, and building manager capabilityJob Offer
A salary of up to £55,000 +£5K car allowance
Private medical insurance, dental cover, and a health cash plan
Bonus eligibility of up to 13% of your annual salaryIf you're ready to take on this challenging and rewarding ER Lead role, we encourage you to apply todayBefore You Apply
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