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Facilities Account Manager

Job Posted: 19 days ago

Salary: £ 60,000 - 65,000 / Annum
Job Type: Permanent
Location: Bournemouth

Expire in: 9 days

Job Description

Facilities Account Manager - Total Facilities Management (TFM)
 Dorset area 
 £60,000 + £5,000 car allowance
 Full-time | 8:00am - 5:00pm | On-site role
  
 Are you an experience Contract / Account Manager working within the Hard Facilities Services sector with experience of working on a large site based account, This is a rare opportunity to take ownership of a high-profile regional TFM account where standards are high, expectations are clear, and performance truly matters.
 You'll have the autonomy to lead, the support to succeed, and the platform to make a real impact.   Thrive Recruitment are seeking an experienced and commercially minded Account Manager to take ownership of a key Total Facilities Management (TFM) portfolio within a high-profile client environment. This is a senior, site-based (in Bournemouth with occasional travel to a site in Exeter) role responsible for the operational and commercial performance of an established regional account. You will act as the primary point of contact for all service delivery, ensuring consistency, quality, and continuous improvement across multiple locations within the portfolio. This is an excellent opportunity for someone who thrives in a visible leadership role, enjoys stakeholder engagement, and takes pride in delivering high standards across complex FM environments.
   
 The Role You will be responsible for the day-to-day leadership and performance of a multi-site TFM contract, ensuring all services are delivered safely, efficiently, and in line with contractual expectations. Working closely with both client stakeholders and internal FM teams, you will ensure service excellence, financial control, and strong team performance across the portfolio.
  
 You will oversee a team of - 
 1 Admin 
 2 Static Engineers 
3 Sub contractors  
 Key Responsibilities  
Full ownership of a regional Total Facilities Management (TFM) account 
Lead operational delivery across multiple occupied sites within the portfolio 
Act as the senior point of contact for client stakeholders 
Ensure consistent delivery of contracted services and performance standards 
Oversee operational teams and service partners across hard and soft services 
Drive compliance, health & safety, and statutory obligations across all sites 
Manage financial performance including budgeting, forecasting, and cost control 
Monitor KPI/SLA performance and implement corrective action where required 
Support mobilisation, transformation, and continuous improvement initiatives 
Manage supplier and subcontractor performance to ensure value and quality 
Produce clear reporting and updates for internal and client governance meetings 
Identify opportunities to improve service delivery, efficiency, and client satisfaction 
Maintain strong working relationships across all levels of stakeholder groups 
Ensure service continuity across all operational areas at all times  
 About You  
Proven experience in Facilities Management / Contract Management / TFM Account Management 
Strong background in client-facing operational leadership roles 
Confident managing multi-site or complex service environments 
Strong commercial awareness with experience managing budgets and financial performance 
Excellent communication and stakeholder management skills 
Ability to lead teams and influence performance across multiple service streams 
Calm, organised, and solutions-focused under pressure 
Strong understanding of compliance, H&S, and service delivery standards  
 What's on Offer  
Senior-level FM role with full account responsibility 
£60,000 salary + £5,000 car allowance 
Opportunity to lead a key strategic regional portfolio 
Strong autonomy with support from senior leadership 
Career progression within a growing FM business 
Exposure to complex, high-standard integrated FM delivery  
  
 For further information on the role and the company you will be working for please APPLY NOW or get in touch with Gary Cornes for a confidential chat 

INDHIGH

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