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Facilities and hospitality coordinator
Job Posted: a day ago
Salary: £ Competitive
Job Type: Permanent
Location: SW1E, City of Westminster, Greater London
Expire in: a month
Job Description
COMPANY PROFILE
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
JOB TITLE: FACILITIES & HOSPITALITY COORDINATOR
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. To lead and provide the delivery of facilities for BMGF London Headquarters and to provide a world-class, client-facing service in line with the CBRE global vision. It will be of vital importance to proactively anticipate our client needs at all stages of the customer journey in line with the CBRE Apple concept and be an ambassador of our client and CBRE Office Services, blending seamlessly with BMGF.
You will need to take full ownership of your key responsibilities and support the Management Team in providing a world class service, and to be innovative and proactive in finding solutions. As it is a small team on site, a large part of the role is being a team player and supporting with the delivery (to both client and CBRE) of all CBRE contracted services
and functions.
MAIN DUTIES AND RESPONSIBILITIES
On a day-to-day basis, work under the instruction of the Workplace and Events Team Leader to deliver a seamless experience to all
Customers.
Take ownership of the Hospitality provision on site to ensure a seamless service for events and day to day requirements
Provide excellent service to Gatres guests by greeting them warmly, addressing inquiries, and assisting with requests.
Assist with arrival and departures, manage reservations, and handle guest experience, where required by the Workplace and Events Team Leader.
Maintain accurate records of guest information, reservations, and transactions, and assist with clerical tasks as needed, as directed by the Workplace and Events Team Leader.
Ensure that guest areas, including lobbies, dining or event spaces, and rooms, are clean and well-maintained at all times.
Serve food and drinks to guests, as well as set up and clear dining areas.
Coordinate and manage catering deliveries, including checking the quality and quantity of items received, setting up food displays, and ensuring timely service.
Support the organization and execution of events, including setup, serving, and cleanup.
Relay messages and information between guests and staff to ensure a smooth operation.
Address guest concerns or complaints promptly and professionally, working to resolve issues to their satisfaction.
Collaborate with housekeeping staff to ensure that rooms are cleaned and prepared for incoming guests.
* Assist in monitoring and managing inventory supplies for food, beverages, and other hospitality necessities.
* Ensure that all office and event area are always clean, presentable and functioning efficiently
* Provide advice and support of all Facilities related activity in the client office, when required to by the Workplace and Events Team Leader
* Undertake daily checks of areas (i.e. showers, focus rooms, kitchen, stationery and copy areas) to ensure clean, tidy and prepared fur usage.
* Meeting room configuration for Events and assisting Front of house team when necessary by ensuring meeting rooms are returned to normal after use in a timely manner
* Work with the foundation to continually optimize print/copy services
* Maintain stocks of department stationery & printing supplies, ensuring stationery and copy areas and clean and tidy at all times by checking on a daily basis
* Ensure all flower displays and planting is well maintained and replaced periodically
* Ensure all free vend areas are stocked and items are in-date liaise with vendors as required
* Perform kitchen each morning and ensure that it is fully stocked and the coffee machine switched on and ready for service, if not completed by the Cleaning Team.
* Provide cover as required on the front of house reception desk, greet visitors, offer refreshments, provide security badging, notify hosts and answer telephone calls.
* Conduct checks of all reception areas on a daily basis to ensure they meet with high standards of cleanliness and maintenance
* Support Workplace and Events Team Leader with any operational requests
* Support the Workplace and Events Team Leader with meeting room set up’s events as required especially during busy periods
* To complete any other reasonable request as directed by the client, Workplace and Events Team Leader or CBRE AGM
EXPERIENCE
* Able to priorities accordingly
* Flexible in handling a variety of tasks
* Complaint handling - able to resolve problems as they arise in an appropriate manner
* Administrative skills: word, power point, excel, outlook are desirable
* Minimum of 2-year experience in corporate or 4 – 5-star hotel/hospitalityBefore You Apply
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