Hiring Now: Facilities Helpdesk Administrator Near You – Apply Today!
Your Next Facilities Helpdesk Administrator Job Starts Here – Apply Now!
Facilities Helpdesk Administrator
Job Posted: 11 hours ago
Salary: £ 28,000 - 28,000 / Annum
Job Type: Permanent
Location: AL4, Tyttenhanger, Hertfordshire
Expire in: a month
Job Description
As a Helpdesk Administrator, you will be responsible for providing exceptional customer service and business support to contribute to the continued growth and success of the Business.
Responsibilities:
* Use CAFM system as a user on site including PPM records, reactives and reporting.
* Answer calls/email for the business in a timely fashion
* Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
* Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment
* Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
* Where required, review Subcontractor performance and feedback through appropriate systems with assistance from Contract Support.
* Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
* Alongside Contract Support assist with the monthly customer report.
* Provide comprehensive reports relating to all jobs raised through the CAFM system.
* Analysis and comprehension of reports relating to CAFM system.
* Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
* Logging hazards & customer feedback on the QHSE Management Portal
* Perform any other duties or responsibilities as requested by the CM or Management Team.
* Understand procedures and processes and operate them to the required standard.
* Manage system as a key user on site including PPM records, reactive and reporting.
* Ensure QHSE documentation is maintained and readily available using company systems.
* Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.
* Monitoring calls received from the customer through to call completion and updating records.
* Raise and assign work orders to relevant resources.
* To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance with the contract scope and not outside of this.
* Managing the supply chain and drive them to attend within required SLA’s.
* Driving the engineering team to attend to all callouts within required SLA’sBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Facilities Helpdesk Administrator job near me in AL4, Tyttenhanger, Hertfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).