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Facilities Helpdesk Operator
Job Posted: 6 hours ago
Salary: £ 32,750 - 32,750 / Annum
Job Type: Permanent
Location: EN3, Ponders End, Greater London
Expire in: a month
Job Description
About the Role
As a Helpdesk Operative, you are at the heart of our operation, and we are looking for individuals who share our energy and passion and will contribute to our ongoing success.
* You will provide first-line helpdesk support to and provide the first point of contact for a variety of estates and facilities management requirements and administration.
* With strong administrative skills and customer focus, you will provide a friendly and proactive service to customers and conduct efficient handling of each query and advise customers of the consequent solution.
* Working with our Computer Aided Facilities Management (CAFM) system you will triage and prioritise reactive jobs and ensure day to day works orders are shared with the correct
* Processing reactive and planned estates and facilities work orders and assigning them to the relevant on-site estate and facilities team and contractor(s) through an effective triage process in line with agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
* Ensuring all tasks have correct priority status assigned to them, prior to issuing
* Liaise with contractors where work orders cannot be completed by the on-site estate and facilities team, and request quotes where required and chasing contractors in relation to attendance and issuing reports.
* Our aim is to provide a seamless service to our students and staff ensuring they have a safe and inspirational experience every day.
About You
We're looking for a reliable and motivated individual who takes pride in delivering excellent service. You should bring:
* Strong organisational skills and the ability to manage multiple tasks with accuracy and efficiency
* Clear and professional communication skills
* Confidence working with CAFM systems and Facilities Helpdesk processes, including experience in using and interrogating Planon software
* A proactive attitude and a willingness to learn and adapt
* Experience in a similar Facilities Helpdesk role
* Most importantly, you'll be ready to make a positive contribution to our college communityBefore You Apply
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Looking for your next career move? Join a top company hiring Facilities Helpdesk Operator job near me in EN3, Ponders End, Greater London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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