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Facilities Helpdesk Operator
Job Posted: 3 hours ago
Salary: £ 26,500 - 26,500 / Annum
Job Type: Permanent
Location: G52, Scotstoun, Glasgow City
Expire in: a month
Job Description
Anderson Knight is delighted to be recruiting for a Facilities Helpdesk Operator for our client based in Hillington. This is a fantastic opportunity for someone with customer support experience, knowledge in IT and thrives in fast paced environments.
As a Facilities Helpdesk Operator, you’ll be responsible for delivering excellent customer service, ensuring all interactions meet regulatory standards and reflect the company’s values.
Key Responsibilities:
* Log and Manage Requests: Receive and process incoming calls, emails, and automated work requests, ensuring accurate logging onto the internal facilities management system.
* Query Resolution: Direct queries to the appropriate department or individual, ensuring a timely and customer-focused resolution.
* Customer Service: Maintain a professional and courteous telephone manner, demonstrating strong interpersonal and communication skills.
* Escalation Handling: Manage follow-ups and escalations in line with company procedures, ensuring issues are resolved promptly and appropriately.
* Administrative Support: Provide general administrative support as required, including ad-hoc tasks to assist the team and ensure service continuity.
* Operational Support: Carry out tasks assigned by management to contribute to the efficient operation of the helpdesk and facilities department.
* Process Improvement: Identify opportunities to improve helpdesk operations and contribute to implementing enhancements in collaboration with the wider team.
* Cross-Department Coordination: Liaise with internal departments to ensure service requests are delivered on time and to the required standard.
* Absence Cover: Provide helpdesk cover and support during periods of team absence or annual leave to maintain service levels.
Requirements:
* Demonstrates a helpful, approachable, and professional attitude when dealing with colleagues, contractors, and clients.
* Works effectively both independently and as part of a collaborative team environment.
* Maintains consistently high standards of customer service, ensuring client satisfaction is always a priority.
* Accurately inputs, interprets, and presents numerical data with strong attention to detail.
* Proactively seeks additional information and clarification to improve understanding and performance.
* Computer literate with confident use of internal systems, client platforms, email, and Microsoft Office—particularly proficient in Excel, including functions such as VLOOKUP, filters, and basic formulas.
* Dependable and consistent in delivering tasks to a high standard and on time.
* Strong time management and organisational skills, with the ability to prioritise workload effectively in a fast-paced environment.
* Identifies potential issues in processes or workloads and proactively communicates suggestions for improvements to management.
We invite you to submit your CV in confidence for consideration for this excellent opportunity. Please note, this is a full-time office based position working 40 hours per week on a shift pattern of 5 days out of 7Before You Apply
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Looking for your next career move? Join a top company hiring Facilities Helpdesk Operator job near me in G52, Scotstoun, Glasgow City! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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