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Facilities Maintenance Coordinator
Job Posted: 22 hours ago
Salary: £ 27,000 - 28,000 / Annum
Job Type: Permanent
Location: Newton Heath, Manchester
Expire in: a month
Job Description
Facilities Management Helpdesk Coordinator
Location: Manchester (Tyco Park)
Salary: £28,000 per annum
Hours: 39 hours per week (shift pattern between 7am–9pm, including some evenings and weekends)
Contract: Full-time, Hybrid Working
Overview:
We are seeking an organised and proactive Facilities Management Helpdesk Coordinator to join our Customer Services team. The role acts as a central point of contact between customers, engineers, and operations teams — ensuring all FM enquiries and requests are managed efficiently from start to completion.
Key Responsibilities:
• Manage and respond to customer enquiries via telephone, email, and digital channels.
• Log and schedule maintenance and repair jobs, coordinating with engineers and contractors.
• Monitor service requests, ensuring all work is completed within agreed SLAs and KPIs.
• Handle customer complaints and queries professionally, escalating where required.
• Liaise with internal departments to resolve issues promptly and maintain service quality.
• Support day-to-day helpdesk processes, ensuring data accuracy and system updates.
• Track performance metrics, producing reports on service levels and response times.
• Contribute to process improvements to enhance efficiency and customer satisfaction.
Key Skills & Experience:
• Previous experience in a Facilities Management, Helpdesk, or Customer Service role.
• Strong communication and organisational skills.
• Ability to work under pressure and meet deadlines.
• Confident managing multiple priorities and liaising with technical teams.
• Experience with CAFM systems and Microsoft Office.
• Proactive attitude with a focus on problem-solving and customer care.
Benefits:
• £28,000 per annum
• Full-time, flexible working pattern
• Hybrid working model (office & home)
• 25 days annual leave plus bank holidays
• Pension and employee support scheme
About the Role:
This position plays a key part in delivering outstanding service to our customers by ensuring facilities management requests are handled efficiently and professionally. You’ll be at the heart of our operational delivery — coordinating people, processes, and communication to make sure everything runs smoothly.
How to Apply:
If you’re a detail-oriented individual with experience in FM or Helpdesk coordination and enjoy working in a fast-paced environment, please submit your CV for consideration.
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