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Facilities Manager (Soft Services)
Job Posted: 4 hours ago
Salary: £ 38,000 - 40,489 / Annum
Job Type: Permanent Contract
Location: South East London, Greater London
Expire in: a month
Job Description
Facilities Manager (Soft Services) – Education Estate, London
Join a leading education provider in London as a Facilities Manager (Soft Services).
Take ownership of cleaning, security, catering, and grounds services across a busy multi-site estate.
Ideal for facilities professionals with education, public sector, or large estate experience.
Key Highlights
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🔧 Lead and manage soft services contracts including cleaning, catering, security, and grounds
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👥 Supervise, train, and develop a dedicated facilities team
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📑 Oversee statutory compliance, risk assessments, and audits
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💷 Manage budgets, procurement, and contractor performance (Slams & KPIs)
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🏫 Deliver excellent customer service and operational support across an education estate
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📈 Opportunity for career growth, project involvement, and professional development
The Role
As Facilities Manager (Soft Services), you will lead on all aspects of premises and facilities management with a focus on soft FM. This includes managing third-party contractors, overseeing service delivery, developing staff, ensuring statutory compliance, and maintaining a safe and welcoming environment for staff, students, and visitors.
You will be the key link between estates, contractors, and senior leadership — ensuring services are delivered to high standards, budgets are managed effectively, and the estate remains fully compliant and operational.
Key Responsibilities
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Manage soft services contracts: cleaning, catering, security, and grounds maintenance
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Supervise and develop the facilities team, including rotas, recruitment, and training
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Oversee compliance, including health & safety, risk assessments, fire safety, and safeguarding
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Manage contractors, review Slams/KPIs, and hold regular performance meetings
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Control and monitor facilities budgets, procurement, and invoicing
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Support event management, room bookings, and day-to-day operational needs
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Lead on continuous improvement initiatives and contribute to strategic planning
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Deputise for the Head of Estates as required
What We’re Looking For
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Degree-level qualification or equivalent professional experience
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Professional membership (e.g. IWFM, IFMA, BIFM) desirable
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Health & Safety certification (IOSH Managing Safely minimum, NEBOSH desirable)
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Proven site management and soft services experience (ideally in education or public sector)
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Strong budget management, contractor management, and compliance experience
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Skilled in using CAFM systems for scheduling and record-keeping
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Excellent leadership, communication, and organisational skills
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Flexible, proactive, and customer-focused approach
Benefits
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Exciting leadership role in a dynamic education estate environment
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Hands-on responsibility for soft FM service delivery and compliance
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Opportunities to contribute to strategic planning and improvement projects
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Supportive estates team with training and development opportunities
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Competitive salary and benefits package
Apply now if you’re an experienced Facilities Manager (Soft Services) ready to take on a challenging and rewarding role in a professional education setting. Feel free to call us for more informationBefore You Apply
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