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Ferry Booking Agent
Job Posted: 9 days ago
Salary: £ 28,000 - 28,000 / Annum
Job Type: Permanent
Location: Dover, Kent
Expire in: 19 days
Job Description
Ferry Book Agents
📍 Location: Dover
📄 Job Type: Permanent
💰 Salary: £28,000 per annum
Are you fluent in German and English with a passion for delivering excellent customer service? This is an exciting opportunity to join a friendly, fast-paced team supporting international ferry bookings and sales operations based near Dover.
You'll be part of a close-knit team of six, playing a key role in assisting customers, managing ferry reservations, and ensuring smooth communication across departments. This role is perfect for someone who enjoys working with people, thrives in an organised environment, and wants to use their language skills in a practical and rewarding way.
✨ The Role
Handling ferry booking enquiries from English and German-speaking clients via phone, email, and live chat
Providing knowledgeable sales support, advising on routes, schedules, and pricing
Processing job charges and accurately passing information to the administration team
Assisting with booking amendments and cancellations in line with company policies
Understanding customer needs and recommending suitable travel options, including upselling services where appropriate
Maintaining accurate records and ensuring documentation meets regulatory standards
Working closely with finance and operations teams to deliver a seamless customer experience
Consistently delivering outstanding customer service in both German and English✅ What We're Looking For
Fluent German (essential)
Strong verbal and written communication skills in both German and English
Highly organised with excellent attention to detail
Ability to work independently and collaboratively within a team
Comfortable working in a busy, customer-focused environment🎁 What's On Offer
Company pension
Free parking and on-site parking
22 days annual leave plus 8 bank holidays
Office-based role near Dover🕒 Working Hours
Monday-Friday, 8:00am-5:00pm (three weeks out of four)
Monday-Friday, 8:30am-5:30pm (one week out of four)
One Saturday morning in 6 (9:00am-12:00pm)
One UK Bank Holiday morning (9:00am-12:00pm)
This is a fantastic opportunity for someone who enjoys customer interaction, sales support, and working with international clients in a supportive and professional environment.
Apply today and take your bilingual skills to the next level.
Important Information
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Looking for your next career move? Join a top company hiring Ferry Booking Agent job near me in Dover, Kent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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