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Field Engineer

Job Posted: 2 days ago

Salary: £ Competitive
Job Type: Permanent
Location: YO1, York, City of York

Expire in: 25 days

Job Description

Field Based Engineer – Parking Technology

Location: Home based with UK wide travel and overnight stays – North Yorkshire

Job Type: Full-time/Permanent

Reports to: Service Operations Manager

Package: Competitive Salary

25 days holiday plus Birthday day, Holiday Purchase Scheme (upon successful completion of the probationary period you may purchase up to 5 additional days holiday per annum)

Medical cash plan, salary sacrifice pension scheme, Company Sick Pay scheme

About Us:

IPS Group (UK) Limited is a leading provider of innovative parking technology solutions, dedicated to transforming the parking experience for both public and private sectors. Our cutting-edge products and services are designed to enhance efficiency, security and convenience in parking management.

Role Overview

To provide comprehensive field-based electronic and electro-mechanical engineering support to customers in the UK installing, maintaining, repairing and trouble shooting equipment at customer sites, acting as the primary technical representative.

Key Responsibilities

Installations and Commissioning

Provide mobile engineering support to the company installations in the field.

Setting up new equipment at customer locations according to specification.

Carry out first line training following installation.

Maintenance and Repair

Carry out maintenance and repair.

Ensure equipment operates efficiently, minimizing downtime.

React to faults and incidents relating to equipment throughout the region.

Technical Support and Troubleshooting

Carry out diagnostic testing.

Reporting and Documentation

Complete necessary paperwork/IT systems use for adherence to customer support Service Level Agreements (SLAs).

Effectively communicate with colleagues in the office and in the field.

Customer Relations

Liaise with customers to provide technical advice and support.

Building positive relationships with customers, providing training and ensuring customer satisfaction.

Safety Compliance

Adhering strictly to company and site-specific health and safety regulations Under the Health & Safety at Work Act, everyone has legal responsibility for their own welfare and for the health and safety of others. Any queries you may have relating to health & safety matters should be raised in the first instance with your supervisor, your manager, or a member of the Human Resources Department.

Person Specification

  * Electrical & Mechanical Engineering experience within a field-based role is essential

  * Ability to fault find with an attention to detail and a determination to succeed

  * Good verbal and written communication skills

  * A desire to build and maintain collaborative working relationships with internal and external stakeholders

  * A self-starter, who is conscientious and trustworthy in dealing with revenue-generating products

  * A drive and passion for continuous improvement of company products

  * Able to work under pressure maintaining a calm persona

  * Flexible can-do attitude, with a willingness to go the extra mile

  * PC Literate, including proficiency in Microsoft Office

  * Prepared to visit UK Head Office based in Doncaster as required for meetings/training.

Additional Requirements

Full UK driver’s licence (not exceeding 6 points)

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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