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Field Operations Scheduler

Job Posted: a month ago

Salary: £ 26,000 - 28,000 / Annum
Job Type: Permanent
Location: BN1, Brighton, Brighton and Hove

Expire in: a day

Job Description

We have a busy role available which is centred around scheduling diary appointments for external team members, ensuring the best route planning and diary management to maximise availability for clients within busy schedules. This administration role will work with live diaries to schedule routes and logistics of field teams while liaising with customers and internal teams.

Diary management, logistics, scheduling or route planning backgrounds are ideal for this position which is part of a small and fast paced team.

This Diary Planner role involves:

  * Coordinating diaries for the team in the field, ensuring the correct information is logged, that team members have full diaries that coordinate well for the most efficient use of time

  * Managing and planning routes for the team in the field working out the best use of time, most efficient routes and maximising the amount of appointments possible in the day

  * Managing cancellations and diary changes

  * Adding notes from assessments to the CRM

  * Taking calls and directing as necessary, taking messages and creating tasks where required

  * Providing customer support – answering questions regarding services offered by the business

  * Various administration and customer service tasks in support of various other teams in a small business

Skills & experience required:

  * Strong communication skills both verbally and written

  * Experience with scheduling and diary management for field teams is essential, live diaries would be ideal

  * Experience liaising with clients and internal teams to coordinate various activities and ensure customer service

  * Previous administration experience

Salary, hours and company benefits:

  * £26,000 - £28,000 per annum based on experience

  * Quarterly team bonus scheme

  * Monday to Friday 8am to 4.30pm, fully office based in Brighton

  * 20 days holiday plus bank holidays

  * Casual dress code

  * Fantastic office environment

  * Regular team socials and drinks, snacks and cakes in the office

  * Access to onsite gym

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy

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