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Field Service and Support Technician
Job Posted: 9 days ago
Salary: £ 29,000 - 33,000 / Annum
Job Type: Permanent
Location: Bromsgrove, Worcestershire
Expire in: 18 days
Job Description
Field Service and Support Technician
Bromsgrove
£29,000 - £33,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits
Are you a hands-on IT professional looking for a varied field-based role where you can combine technical problem-solving with customer-facing support across multiple environments?
This is a mixed Field Service and Technical Service Desk role, installing, maintaining, repairing and testing ICT systems while also supporting users remotely with day-to-day technical queries. You will work across customer sites and from the service desk, diagnosing faults, advising users and delivering reliable solutions.
You will be responsible for managing incidents and requests in line with SLAs, ensuring high standards of customer service, accurate documentation and timely resolution. The role offers exposure to a broad range of technologies, with ongoing training and the opportunity to develop industry certifications.
This position suits a motivated self-starter who enjoys variety, takes ownership of outcomes and is keen to grow their technical capability while working as part of a collaborative technical services team.
The Role:
Install, maintain, repair and test ICT systems and devices at customer sites
Diagnose and resolve IT faults and user queries both on-site and via the service desk
Log, manage and progress tickets in line with SLAs and company procedures
Liaise with third-party suppliers and specialist partners where required
Ensure all work is correctly recorded, costed and billed where applicable
The Person:
Basic IT qualifications such as GCSE Maths and English with Microsoft MCP
Interest in field service, helpdesk support and ICT service delivery
Strong problem-solving skills with a customer-focused mindset
Able to work independently and collaboratively within a technical team
Willing to travel, learn new technologies and work towards industry certificationsReference Number:BBBH(phone number removed)
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.
We are an equal opportunities company and welcome applications from all suitable candidatesBefore You Apply
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Looking for your next career move? Join a top company hiring Field Service and Support Technician job near me in Bromsgrove, Worcestershire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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