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Field Service Contract Manager
Job Posted: 11 hours ago
Salary: £ 45,000 - 50,000 / Annum
Job Type: Permanent
Location: Stockport
Expire in: a month
Job Description
NMS Recruit are seeking an experienced Field Service Contract Manager to join a leading OEM in the marine and power generation sector. You will be responsible for the day-to-day management and delivery of customer service orders, customer contracts, and LTSA's (Long-Term Service Agreements), including technical and commercial aspects for UK and overseas service orders and contracts. This role involves overseeing planning, execution, and invoicing to ensure successful delivery within budget, compliance, and customer satisfaction.
Responsibilities
Management of all aspects of customer field service orders (the contract) from planning through to final invoicing to ensure execution in line with the order/contract and managing all commercial requirements which includes but not limited to:
Managing Customers & Interfaces
Act as the first point of contact for customers regarding service orders, contracts, spares, repairs, and upgrades.
Ensure clear and effective communication with internal and external stakeholders throughout the contract lifecycle.
Attend customer site visits and commercial meetings as required to maintain relationships and ensure alignment.
Managing Enquiries & Quotations
Evaluate and assess initial enquiries, collaborating with internal teams.
Prepare detailed quotations, including tender approval documents with cost and margin considerations, delivery plans, and risk mitigation strategies.
Present bids to customers positively and enthusiastically, ensuring alignment with business objectives.
Mobilising, Delivering & Maintaining Projects
Coordinate and manage all relevant activities between internal/external customers, sub-contractors, and field engineers.
Identify and manage spare parts requirements and sub-contract supply for project activities.
Ensure projects are executed safely, on time, and within budget while adhering to company policies and regulatory requirements.
Improving Order Intake
Identify opportunities for emergent works and support growth strategies.
Work closely with customers to understand their needs and propose cost-effective solutions
Internal Reporting
Maintain accurate records and manage orders on internal systems, SAP and Job Register.
Provide weekly and monthly reports on KPIs, forecasts, and financial performance to the Head of Field Service.
Support the upkeep of systems for order intake and revenue forecasting
Managing Project Finances
Oversee cost management of orders to achieve agreed margins.
Ensure final costings and accurate invoicing in collaboration with the Finance Department.
Risk & Issue Management
Identify and address risks/issues early in the contract lifecycle.
Maintain and update risk/issue registers with mitigation strategies
Essential Experience
Demonstrated experience in order/contract management for field and customer service contracts.
Engineering background with at least 5 years of related experience in field service for large industrial/marine mechanical equipment, or other related engineering industries.
Commercial awareness, including preparation of orders, contract terms, and invoicing.
Proficiency in engineering management systems such as SAP.
Microsoft Office suite.
Strong understanding of technical, commercial, and financial aspects of field service businesses
Clean UK Driving License
UK Passport
Willing to travel within the UK and overseas to visit customer sites
Desirable Experience
Experience in aftermarket services and sales.
Proficient in MS projects or other similar tools
HND/Degree in a relevant engineering or technical field or comparable vocational education with significant work experience.
Project management certifications (e.g., PRINCE2 or APMP) are desirable
Benefits
Up to £50,000 DOE
28 days holiday plus bank holidays
Hyrbrid working with flexi time
Birthday off
Enhanced Pension scheme
Additional benefits
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with usBefore You Apply
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