Hiring Now: Field Service Director Near You – Apply Today!

Your Next Field Service Director Job Starts Here – Apply Now!

Field Service Director

Job Posted: 5 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Irving, Texas

Expire in: 23 days

Job Description

Director of Field Service
Texas
$130,000-$160,000

I'm partnered with a rapidly scaling, nationally operating automation & smart-building technology company that delivers advanced solutions across HVAC controls, energy management, power monitoring, and mission-critical environments. Their systems sit at the heart of some of the most demanding commercial, industrial, and critical-infrastructure facilities in the U.S., and they're now investing heavily in elevating their service organization.

This is a rare chance to step into a high-impact Director of Field Service role where you'll shape the strategy, performance, and customer experience of an established yet fast-growing service division.

The Role

This position is ideal for someone who thrives in a client-facing leadership environment and wants full ownership over service operations.
You'll be the senior figure representing the service function-building and strengthening customer relationships, driving operational excellence, and ensuring top-tier service delivery across a nationwide portfolio.
You'll lead a multi-disciplinary service team (technicians, coordinators, and operational staff), take full control of the division's P&L, and play a key role in service strategy, continuous improvement, and commercial growth.
It's a visible, influential role in a business that values agility, accountability, and innovation.What You'll Lead & Drive

Act as the primary operations contact for key customers, ensuring a responsive, relationship-led service experience.
Lead, mentor, and scale the field service team across technicians and service operations.
Own P&L performance: budgeting, forecasting, long-term profitability, and operational efficiencies.
Build and execute service strategies to elevate customer satisfaction and reduce response times.
Handle customer escalations with a solutions-first, professional approach.
Collaborate with sales and engineering to identify new service opportunities and support bid/pre-sales activity.
Define and track KPIs for uptime, responsiveness, backlog, contract performance, and customer experience.
Drive training, certifications, and professional development across the field service group.
Ensure full compliance with safety, regulatory, and industry standards.
Implement scalable tools, processes, and technologies to modernize service operations.
Represent the service organization in client meetings, industry events, and strategic discussions.What You Bring

7+ years in service operations, field service leadership, or technical services.
2-3+ years in a management or director-level role.
Background in BAS, HVAC controls, SCADA, or related technical environments (strongly preferred).
Demonstrated ability to lead P&L and improve profitability.
Strong leadership, coaching, and conflict-resolution capabilities.
Deep knowledge of field service processes, safety systems, and performance metrics.
Comfort navigating growth, scaling environments, and driving change.
Outstanding communication skills and a customer-first mindset.IDUS

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring Field Service Director job near me in Irving, Texas! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!