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Field Service Engineer

Job Posted: 22 days ago

Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Stoke-on-Trent

Expire in: 6 days

Job Description

As a Field Service Engineer you'll be the face of the business, providing first-class aftersales support to customers and helping keep some of the UK's most advanced buses operating safely and efficiently. You'll build lasting customer relationships, solve technical challenges and play a key role in delivering the outstanding service we are known for. 
  
BASIC SALARY: up to £45,000 
  
BENEFITS: 
· Company van (insured, taxed, and fuel covered) 
· Paid from the moment you leave home 
· Enhanced overtime rates (1.3x, 1.5x, 2x) 
· Professional development including EV & Hydrogen training 
· IT and diagnostic equipment provided 
· Life insurance 
· Medicash health scheme 
· Discounts with major retailers 
  
LOCATION: Across the Midlands 
  
JOB DESCRIPTION: Field Service Engineer - Commercial Vehicle, Transportation 
  
One day you could be diagnosing an electrical fault, the next carrying out a warranty repair, supporting a busy workshop or helping a customer get vehicles back into service. 
  
Your responsibilities will include: 
· Diagnosing mechanical and electrical faults using industry diagnostic equipment and technical manuals 
· Providing technical support directly to customers on-site 
· Completing warranty and campaign repairs to the highest standard 
· Identifying root causes and feeding valuable technical information back to the engineering team 
· Estimating repairs and supporting the Parts & Service team 
· Promoting service solutions and genuine parts where appropriate 
· Working closely with Regional Service Managers and customer workshops 
· Travelling between customer sites and occasionally attending factory training or supporting other locations when required 
  
PERSON SPECIFICATION: Field Service Engineer - Commercial Vehicle, Transportation 
  
We're looking for someone who enjoys getting hands-on, takes pride in their work and genuinely enjoys helping customers. 
  
You'll ideally have: 
· NVQ Level 3 / City & Guilds in Heavy Vehicle or PSV Engineering (or equivalent) 
· Proven experience in a heavy vehicle/PSV environment, dealership, or fleet operation 
· Strong mechanical and electrical fault-finding skills 
· Experience using diagnostic equipment 
· A willingness to travel and occasionally stay away from home when required 
  
THE COMPANY: 
  
Year after year, since 1946, we have contributed a tremendous amount of technology & innovative products to help grow and improve the global transportation industry. Our goal is to leave a legacy that will inspire the next generation to move towards a better, sustainable tomorrow. 
  
INTERESTED? Please click apply. You will receive an acknowledgement of your application. 
  
Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. 
  
Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. 
  
REF: AM18594, Wallace Hind Selection

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