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Field Service Engineer
Job Posted: 15 hours ago
Salary: £ 35,000 - 55,000 / Annum
Job Type: Permanent
Location: London
Expire in: a month
Job Description
AV Field Service Engineer
Location: Home-based, covering London (with some UK & Europe travel)
Salary: Competitive basic + car allowance + excellent benefits package
About the Role:
Are you an experienced AV Field Service Engineer who thrives on troubleshooting and solving technical challenges? We’re representing a fast-growing technology company specialising in cutting-edge audio-visual communication and collaboration solutions.
Due to continued growth, we’re looking for an enthusiastic and motivated AV Field Service Engineer to deliver industry-leading support for both new installations and service-only client contracts. If you enjoy developing your expertise, working directly with clients, and becoming the ‘go-to’ person who saves the day — this could be your next move.
Key Responsibilities:
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Provide on-site AV technical support to clients across London, with occasional travel across the UK and Europe.
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Deliver remote support via phone, email, video call and remote access sessions.
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Ensure service level agreements are met, responding promptly and professionally.
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Troubleshoot and maintain AV and VC systems (e.g. Crestron, Q-SYS, Logitech, Shure, Poly, Microsoft Teams, Zoom, Dante Controller).
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Deliver ad hoc end-user training to ensure systems are used effectively.
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Maintain accurate documentation of work, including commissioning updates and service visit reports.
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Carry out scheduled preventative maintenance visits and provide clear reporting.
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Identify opportunities to improve service processes and contribute ideas to enhance client satisfaction.
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Collaborate with other teams to share insights, scope additional AV/VC work, and support ongoing service contracts.
Working with the Wider Team:
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Work closely with colleagues, providing advice and support on AV matters.
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Use company systems diligently (e.g. Microsoft Dynamics, Freshdesk, Teams).
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Liaise with the commissioning team for handovers and post-install support.
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Mentor junior AV engineers when required.
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Coordinate with delivery and logistics teams to ensure timely availability of parts and equipment.
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Support company welfare, appraisals and team-building initiatives.
What We’re Looking For:
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A proactive team player with a passion for troubleshooting and problem solving.
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A flexible approach to travel across London and occasionally further afield.
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Strong technical knowledge of AV/VC systems and willingness to keep learning.
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Professional, courteous, and committed to delivering excellent customer service.
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Good time management, record keeping, and attention to detail.
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A strong sense of pride in representing the company in appearance and behaviour.
Package Includes:
✔️ Competitive basic salary
✔️ Car allowance
✔️ Overtime scheme
✔️ Pension scheme
✔️ Private health insurance & additional cover
✔️ 5 weeks holiday (including Christmas allocation, subject to management approval)
How to Apply:
If you’re ready to take the next step in your AV career with a supportive and growing company, we’d love to hear from you. Apply today with your CV and we’ll be in touchBefore You Apply
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Looking for your next career move? Join a top company hiring Field Service Engineer job near me in London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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