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Field service Engineer
Job Posted: 16 days ago
Salary: £ 50,000 - 55,000 / Annum
Job Type: Permanent
Location: Cambridge
Expire in: 12 days
Job Description
Field Service Engineer – Robotics & Lab Automation
Location: Cambridgeshire & surrounding areas (Remote-based) Type: Permanent | Salary: Circa £55,000 + Travel + Benefits Contact: (url removed)
Are you a hands-on engineer with a passion for robotics, automation, and solving real-world technical problems? We’re hiring a Field Service Engineer to support advanced lab automation systems across the UK and Europe.
This role suits someone who thrives in customer-facing environments, enjoys travel, and has a knack for diagnosing and fixing complex electromechanical systems — especially within biotech or life sciences settings.
Key Responsibilities
Install, calibrate, and maintain robotic and automated lab equipment at customer sites
Troubleshoot mechanical, electrical, and software-related issues
Deliver technical support and training to end users
Collaborate with software engineers and internal teams to deploy updates and upgrades
Document service visits, manage spare parts inventory, and contribute to technical knowledge base
Build strong relationships with clients through proactive communication and support
Mentor junior engineers and contribute to service excellence initiatives
Support pre-sales activities including technical demonstrations and client consultations
Provide feedback to R&D and product teams to improve system performance and reliability
Ensure compliance with health & safety and regulatory standards during installations and service visits
Perform preventive and breakdown maintenance across 2–3 client sites per week
Working Hours & Travel
Standard hours: Monday to Friday, 9am–5pm
Remote-based contract with travel across Cambridgeshire and nearby regions
Occasional international travel may be required for senior roles
What We’re Looking For
HNC, apprenticeship, or degree in mechanical, electrical, or electromechanical engineering
Ideally 2+ years’ experience in field service, technical support, or lab automation (5+ years for senior level)
Background in biotech, life sciences, or lab instrumentation preferred
Strong problem-solving skills and ability to work independently
Excellent communication skills — both technical and customer-facing
Valid UK driver’s license
Desirable Experience
Robotics, lab instrumentation, or industrial automation
HVAC, firmware, or communication protocols (TCP/IP, RS232)
Experience with PLC systems, motion control, or vision systems
Familiarity with GxP environments and documentation standards
Multilingual skills (European languages) are a plus
Why Apply
Work with cutting-edge technology in life sciences and automation
Full training provided with ongoing technical development
Join a team that values technical excellence, customer success, and continuous learning
Competitive salary, travel perks, and career development opportunities
Be part of a growing international service team with a strong reputation in lab automation
Opportunity to shape the future of robotics in diagnostics, pharma, and biotechBefore You Apply
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