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Field Service Technician

Job Posted: 2 hours ago

Salary: £ 31,500 - 35,000 / Annum
Job Type: Permanent
Location: Kent

Expire in: a month

Job Description

We are looking for a Field Service Technician to service our client's customer accounts, The ideal candidate must be capable of driving long distances between service stops throughout the day and performing physical tasks for the duration of their shift, Monday through Friday

Client Details

This role is with a well-established organisation within the manufacturing sector. The company operates on a medium scale and is known for its commitment to delivering quality products and exceptional service to its clients.

Description

· Responsible for the configuration, quality, and accuracy of products.

· Independently isolate and resolve issues raised by customers.

· Troubleshoot product issues and effectively complete repairs.

· Understanding of spare parts and routine product repairs.

· Ensure specified processes, procedures, and reporting methods are followed.

· Perform preventive maintenance checks and adjustments.

· Perform product repairs and maintenance on-site. 

· Provide outstanding customer service in educating customers on product repair, maintenance and usage.

· Serve as a product expert and brand ambassador.

· Ensure hardware, software and network of the product is functioning properly after each service.

· Properly record and replenish the inventory and spare parts in the service vehicle.

· Maintain company supplied vehicle in good working order.

Profile

A successful Field Sales professional should have

Associate degree in Electronics, Technical School certification as an Electronics Technician, or equivalent technical training preferred but not required
3+ years of experience in a technical customer service position
Current valid driver's license with a clean driving record
Excellent customer service skills
Ability to work well both independently and in a team environment
Good problem-solving skills, and the ability to troubleshoot problems and think on your feet
Moderate computer skills, capable of excellent documentation and tracking data
Maintain a safe and clean environment at all times
Ability to lift up to 70 lbs. with assistance
Flexible schedule required Monday through Friday, with availability to work weekends and holidays as needed by mutual agreementJob Offer

Competitive salary ranging from £31,500 to £35000 per annum.
Provided with a company car, laptop and phone 
Great additional benefits

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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