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Field Support Engineer
Job Posted: 3 hours ago
Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: London
Expire in: a month
Job Description
We’re on the lookout for a Field Support Engineer who loves variety, thrives in a client-facing environment and takes pride in delivering a first-class IT experience. You’ll be the go-to person on the ground for the company’s London-based clients, solving technical challenges, keeping IT operations running smoothly and ensuring users feel supported and confident in their technology.
This is a brilliant opportunity for someone who enjoys being out and about, building strong professional relationships and making a visible difference day to day. If you enjoy problem-solving, juggling different environments and acting as a trusted IT partner, this role will keep you engaged and challenged.
What’s in It for You:
Flexible working options – 4- or 5-day week.
Travel expenses fully covered for client visits.
Training and certification pathways to support your development.
Clear career progression into advanced technical or project roles.
Pension scheme and paid holiday allowance.
What You’ll Be Doing:
Deliver hands-on IT support across client offices in London, ensuring systems and users stay productive.
Be the first on-site contact for escalated tickets requiring a physical presence.
Manage IT kit and office tech, including:
Laptop and desktop rollouts (Windows/macOS)
User onboarding and leaver processes
Stock, asset registers, and office devices
Meeting room AV and printing equipment
Keep communication flowing with clients while coordinating with the wider technical support team for escalations.
Spot patterns, recurring issues, and opportunities to streamline IT environments.
Represent the business as a reliable, professional, and approachable point of contact.
Ensure client IT setups are tidy, organized and easy to manage.
Experience and Skills Requirements:
Previous experience in a field engineer, desktop support or IT support role.
Strong understanding of Microsoft 365, Windows 10/11, and macOS.
Hands-on knowledge of device management tools (e.g., Intune) and endpoint security.
Networking know-how (Wi-Fi, patching, switches, printers).
Great communication skills and the ability to put clients at ease.
Confident working independently across multiple sites with good time management.
Background in a multi-client or MSP-style environment.
Knowledge of Microsoft Intune, SharePoint, and OneDrive administration.
Experience with AV/meeting room technologies.
Certifications such as CompTIA, Microsoft, or ITIL.
Who You Are:
A confident communicator who enjoys client-facing work.
Professional, reliable, and adaptable, with strong organisational skills.
Proactive in spotting improvements and keen to add value.
Motivated to grow your skills and take on new technical challenges.
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