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First Line Support Engineer
Job Posted: 8 hours ago
Salary: £ 24,000 - 27,000 / Annum
Job Type: Permanent
Location: NR6, Hellesdon, Norfolk
Expire in: a month
Job Description
First Line Support Engineer
Beacon IT is hiring a First Line Support Engineer to join their team.You will be responsible for solving a broad spectrum of customer IT support tickets by telephone or email, in the office or on-site as required.
This role involves managing assigned tickets or assisting other team members when necessary. You will require strong communication skills to update their customers about the status of their outstanding tickets.
Ideally you would have 1-2 years’ experience working within either an internal, or outsourced IT department.
Responsibilities / Skills:
• Acting as the initial point of contact for incoming calls to the service desk
• Monitoring ticketing system and triaging new tickets appropriately
• Troubleshooting issues both remotely and on site
• Escalating tickets as required to second line engineers
• Configuring new equipment as per project specifications
• Creating documentation for the knowledgebase
• Willingness to participate in an on-call support rota and occasional pre-planned out-of hours project work
Technical Requirements:
• Experience troubleshooting Windows desktop operating systems
• Experience troubleshooting Microsoft 365 apps including OneDrive/Teams • Ability to diagnose basic networking issues
• Familiarity with Routers, Switches, Access Points and other networking hardware
Personal Requirements:
• Good communication skills and a team player
• A passion for IT and technology
• An ability to learn new skills as required
• Willingness to travel to site when required
• An enthusiastic approach to your work
• A ‘can do’ attitude and ability to take initiative
Desirable attributes:
• Degree level qualification
• Ability to install/troubleshoot structured network cabling
• Experience with VPN configuration
• Exposure to Apple/Android OS
• Experience with IP Telephony Systems
• Understanding of Website Hosting
Qualifications :
• GCSE Information Technology grade 4 or above (grade C)
• GCSE English grade 4 or above (grade C)
• GCSE Maths grade 4 or above (grade C)
Salary & Benefits:
• Salary range £24,000 - £27,000 DOE
• Birthday day off
• Annual bonus potential after probation
• Additional 5 days holiday after probation
• Long service bonus after 5 years
• Private Medical Healthcare after probation • Death in Service (5x Salary) after probation
Job Type: Permanent, Full-time
Schedule: Monday to Friday
Work Location: Office based
Full clean driving licence required
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Looking for your next career move? Join a top company hiring First Line Support Engineer job near me in NR6, Hellesdon, Norfolk! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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