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Fixnet Service Centre Engineer

Job Posted: a month ago

Salary: £ Competitive
Job Type: Contract
Location: Poland

Expire in: 9 days

Job Description

We are searching for a Fixnet Service Centre Engineer to join our business in Poland. The role is fully remote working but the candidate must be in Poland.
Responsibilities:
  * 
    Incident and Event management of multi-vendor IP, Transmission and Voice network equipment
  * 
    Initial troubleshooting of multi-vendor IP, Transmission and Voice network equipment
  * 
    Supporting internal and external departments in troubleshooting network and service issues
  * 
    Management of order, delivery and cancellation process using prescribed workflows and tools
  * 
    Communication with client end-customers (telephone, hotline, email)
  * 
    Communication with client service managers and operations team (telephone, hotline, email)
  * 
    Communication with internal and external suppliers and carriers (telephone, hotline, email)
  * 
    Initiation, coordination and remote support of field services for installation and troubleshooting
  * 
    Timely processing of events and tickets according to prescribed processes and avoiding SLA violations
  * 
    Ensuring high quality of ticket processing with adequate documentation as per work instructions
  * 
    Incident, Escalation and Prioritization management
  * 
    Problem Management to identify and report recurring service and equipment faults
  * 
    Create and maintain technical documentation, workflows and processes related to competence area
  * 
    Contribute to continuous improvement of operational processes and efficiency
  * 
    Support cross domain competence development within the project team
  * 
    24x7 service coverage according to assigned shift schedule
  * 
    Out of office time & bank holidays support when necessary
Requirements:
  * 
    Good German, at least B2
  * 
    Good written and spoken English
  * 
    Willingness to work shifts 24/7
  * 
    Cross-team support if required
  * 
    Initial experience in customer support, telephone, mail, ticket system
  * 
    Experience in the telecommunications and business customer sector is desirable
  * 
    Understanding of the different types of fixed network technologies, DSL, VDSL, Ethernet, VPN
  * 
    Desirable, experience with Cisco, OneAccess CPE
  * 
    Initial experience with ticket-based systems
  * 
    Ability to work independently and good teamwork skills

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