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FM Support Services Manager
Job Posted: 2 days ago
Salary: £ 45,000 - 56,750 / Annum
Job Type: Permanent
Location: Norwich, Norfolk
Expire in: a month
Job Description
Your new company
We're delighted to be working with a prominent research-focused organisation based at the Norwich Research Park, which is currently seeking an FM Business Partner to join its professional and dedicated Facilities team.
This organisation supports a cluster of internationally recognised research centres tackling some of the most pressing global challenges - from sustainable food systems to healthy ageing and environmental resilience. The Facilities team plays a vital role in enabling this work by delivering high-quality, non-scientific support services to a diverse and dynamic community of researchers, students, and staff.
Set within the beautiful surroundings of the Norwich Research Park, this is a fantastic opportunity to join a collaborative and forward-thinking team. The role offers a competitive salary, generous annual leave, a defined contribution pension scheme, and access to excellent recreational and wellbeing facilities.
Your new role
As FM Support Services Manager, you'll lead the delivery and continuous improvement of a wide range of soft services - including security, cleaning, catering, waste management, insurance, and supplier contract management. Reporting to the Head of Facilities, you'll be instrumental in shaping service delivery during a period of exciting transformation and infrastructure development.
This is a hands-on leadership role that blends strategic oversight with operational excellence. You'll work closely with stakeholders across the institutes, championing service innovation, sustainability, and smart building technologies.
What You'll Be Doing
Leading and developing soft FM services to meet evolving organisational needs
Managing supplier contracts and ensuring high performance and value for money
Driving service improvements and embedding a culture of excellence
Supporting major infrastructure projects and change initiatives
Building strong relationships with stakeholders across a diverse and complex environment
Ensuring compliance with health, safety, and industry standards
What you'll need to succeed
We're looking for a confident and collaborative leader who thrives in a fast-paced, mission-driven environment.
You'll bring:
IWFM or ILM Level 5 in Facilities Management (or equivalent experience)
A recognised Health & Safety qualification (e.g., IOSH Managing Safely or NEBOSH Certificate)
Proven experience in managing and developing soft FM operational models
Strong leadership and team development skills
Excellent communication and stakeholder engagement abilities
Knowledge of sustainability practices and smart building technologies
Proficiency in FM software (e.g., Concept Evolution, Planon, Maximo)
Experience in contract negotiation, supplier management, and budget oversight
What you'll get in return
Salary up to £56,500
25 days holiday + 8 bank holidays + 2.5 privilege days
Work in a collaborative, inclusive, and forward-thinking environment
Be part of a team that supports globally impactful science
Enjoy a competitive salary and generous benefits package
Access excellent recreational and wellbeing facilities
Make a real difference in a role that's both strategic and hands-on
Contributory pension scheme with 10% employer contribution
Onsite childcare available
Free car parking available onsite
A wide range of training is available
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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