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Freight Forwarder
Job Posted: 2 days ago
Salary: £ 28,000 - 32,000 / Annum
Job Type: Permanent
Location: Basildon, Essex
Expire in: a month
Job Description
Freight Forwarder – Basildon - £27,000 - £32,000 Per Annum
Freight Forwarder Package Overview:
* Salary: £27,000 - £32,000 per annum (dependent on experience)
* Hours: Full-time, Monday to Friday, 08:30 – 17:30 (1-hour unpaid lunch)
* Excellent Progression and Training Opportunities
* Based in Basildon
Company Overview:
We are a leading logistics company, seeking a motivated and experienced Freight Forwarder to support our Customer Services & FFD Manager. This is an exciting opportunity to join a dynamic team, where you will play a key role in delivering top-quality freight solutions while contributing to the company’s ongoing success.
Freight Forwarder Role and Responsibilities:
* Support Leadership: Assist the Hed of Customer Services in executing the department's strategy to align with the Managing Director’s vision, aiming to enhance business development and profitability.
* Customer Service Excellence: Ensure excellent customer service by managing client expectations and building strong relationships.
* Booking Management: Ensure accurate and timely recording of all customer bookings in the operations system.
* Sales Team Collaboration: Maintain regular communication with the sales teams to report new sales leads and ensure smooth handovers of shipments.
* SOP Management: Create and maintain current Standard Operating Procedures (SOPs) for the department, ensuring consistency and efficiency.
* Quotation Management: Communicate received quotations to the line manager and sales team within two hours, ensuring all quotations are logged in the system accurately.
* Process Improvement: Assist in developing and implementing new efficiencies and workflows to improve customer service and operational processes.
* Key Account Management: Manage key accounts, ensure prompt resolution of customer queries, and provide ongoing support.
* CRM Maintenance: Regularly update the CRM system with spot quotations and relevant customer information.
* Customer Feedback & Follow-Up: Obtain customer feedback where possible and follow up on outstanding enquiries to maintain satisfaction.
* Complaint Resolution: Handle customer complaints efficiently in accordance with SOPs, ensuring resolution within the agreed timelines.
* Credit Control Support: Assist the Credit Control team in collecting overdue payments from clients and suppliers.
* Due Diligence: Ensure all customer due diligence checks are completed for new clients.
* Company Representation: Uphold high standards of professionalism and company policies while interacting with customers, suppliers, and subcontractors.
* Client & Sub-contractor Management: Ensure effective management of client relationships and subcontractor activities in line with company policies.
* Financial Compliance: Ensure all financial transactions comply with company policies and legal requirements.
* Freight Booking: Ensure accurate and timely booking of consignments, including international, national, and cross-trade shipments.
* Liaison with Suppliers & Contractors: Coordinate bookings with third-party contractors, confirm bookings with customers, and liaise with suppliers and origin offices.
* Invoicing & Administration: Provide accurate and timely quotations, handle invoicing tasks, and ensure efficient administrative support for the freight process.
Freight Forwarder Skills, Experience, and Competencies:
* IT Skills: Proficiency in Microsoft Office Suite (Word, Excel) and experience using logistics management systems.
* Workload Prioritisation: Ability to manage tasks independently, prioritise workload, and meet deadlines while contributing effectively to a team environment.
* Communication Skills: Excellent written and verbal communication skills, especially over the phone and via email.
* Excel Reporting: Strong ability to create and manage reports using Excel.
* Team Collaboration: Ability to work collaboratively in a team environment while maintaining high standards of professionalism.
* Logistics Knowledge: A solid understanding of logistics processes, freight forwarding procedures, and industry practices.
* Customer-Focused: A commitment to delivering exceptional customer service and building long-lasting client relationships.
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Looking for your next career move? Join a top company hiring Freight Forwarder job near me in Basildon, Essex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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