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Freight Forwarder
Job Posted: 36 minutes ago
Salary: £ 30,000 - 32,000 / Annum
Job Type: Permanent
Location: Hull
Expire in: a month
Job Description
Hexagon Recruitment Ltd are seeking a Freight Forwarder for one of our most prestigious clients based in Hull, Yorkshire.
The Forwarder provides an excellent customer service experience for our customers including providing services of clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required.
Role requirements -
Completion of end-to-end forwarding activities as the individual role requires.
Follow strict and time sensitive SOP’s/KPI’s to ensure compliance.
Work closely with internal and external customers.
Focus on customer service.
Use of Cargo Wise /MS office as requested.
Ensure invoicing, job costing, milestone are updated within the required timeframe.
Month end department compliance
Customs Entries
Cost control
Assist team colleagues where required.
Ensure all reports including internal and customer specific are completed within the deadline.
Resolve queries from customers and suppliers.
Ensure Best Practice models are adopted.
Work closely with the Operations manager for Internal and external rates reviews.
Remain in contact with customers and suppliers to maintain relationships.
To take part in customer reviews when required to build up visibility and relationships with customers.
Assist sales and management with customer development.
Maintain clean desk policy.
Operate within companies QA system.
Any other tasks as directed by their supervisor or Line Manager
Required Skills
Thorough understanding of customer needs
Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
A knowledge and understanding of financials and impact on business.
A Good knowledge of IT systems and processes used in the transport sector.
Fluent in English, local language and any other languages required for smooth operation of business.
Desirables -
Result-oriented and driven to achieve goals and meet targets.
Problem solving skills.
Ability to read and understand an SOP.
Customer service driven.
Deep knowledge of the financial contexts the business exists within
Profitability and result-oriented and always looking for improvement in our business processes.
Team oriented.
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