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French Speaking Emergency Call Handler
Job Posted: 17 hours ago
Salary: £ 29,000 - 31,500 / Annum
Job Type: Permanent
Location: East Grinstead, West Sussex
Expire in: a month
Job Description
French Speaking Emergency Call Handler
Location: East Grinstead
Hours: Shift-based, 35 hours per week
Salary: £29k - £31.5k
Lloyd Recruitment Services is pleased to be working with a well-established local company seeking a French Speaking Emergency Call Handler to join their busy services team.
This is an exciting opportunity for someone who thrives in a fast-paced, responsive environment and enjoys delivering exceptional service to customers in urgent or sensitive situations.
Salary, benefits, and perks:
Salary £29k - £31.5k
Private medical insurance for you and your family
25 days of annual leave, with the option to buy/sell additional holiday
Very competitive company pension
Vibrant and friendly working atmosphere
Paid comprehensive training courses
Discounts across company products and services
Free parking on-site
Savings on fuel
Eye care voucher scheme
Modern office facilities
East Grinstead, with Hybrid working pattern
Key Responsibilities:
Handle incoming phone calls and emails from French-speaking customers requiring assistance
Manage and resolve multiple assistance cases while keeping accurate records
Coordinate emergency services and ensure regular communication with customers throughout the process
Liaise with suppliers and service providers to deliver solutions efficiently and cost-effectively
Check invoices and ensure accurate billing within set guidelines
Provide advice and support on insurance-related queries
Escalate complex or high-priority issues to the management teamSkills & Experience:
Fluent in French (spoken and written)
Would also consider Fluent Spanish (spoken and written)
Strong English communication skills
Previous experience in customer service, ideally in a high-pressure or response environment
Calm, efficient, and organised under pressure
Excellent PC skills and accurate typing ability
Good attention to detail and strong problem-solving mindsetRefer a friend and receive a retail voucher of your choice up to the value of £500. Full details can be found on our website.
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employerBefore You Apply
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